Marketing Operations Specialist

Pcr Digital; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital marketing agency in West London seeks a Marketing Operations Specialist to manage and deploy lifecycle communications campaigns. The ideal candidate has 3-4 years of experience in marketing operations, particularly with CRM tools like Braze. You will work in a collaborative environment, ensuring effective messaging across multiple channels while adhering to GDPR compliance. This position offers a contract with a hybrid working model.

Qualifications

• 3-4 years' experience in marketing operations or CRM management.
• Experience in lifecycle communications campaign delivery.
• Background in large-scale environments like retail or ecommerce.

Responsibilities

• Build, QA, and deploy customer lifecycle messages across channels.
• Manage multiple campaign briefs while ensuring compliance.
• Collaborate with teams to deliver communications across EMEA.

Skills

CRM management

Attention to detail

Time management

Organisational skills

Communication skills

Basic HTML editing

SQL exposure

Tools

Braze

Salesforce Marketing Cloud

Job description

Marketing Operations Specialist

12 + Month Contract - 245 - 315 Rate to Umbrella - Hybrid / West London - (4 days pw in Hammersmith)

We are seeking a Marketing Operations Specialist / Associate / CRM Communications Specialist with ideally 3-4 years' experience in marketing operations in a similar lifecycle communications campaign delivery role. Experience should include CRM tools, ideally Braze (or SFMC also considered). Looking for someone focused on build, test and deploy (not strategy), ideally with a background in large-scale big brand environments such as subscription video, other subscription, retail, ecommerce, travel or gaming etc.

This is to join a collaborative, detail-oriented team within a global organisation, delivering large-scale customer lifecycle messaging campaigns across multiple markets. This role offers the opportunity to contribute to high-visibility campaigns at scale, with a focus on execution, quality, and precision whilst ensuring every communication is built, reviewed, and deployed flawlessly to customers across EMEA.

Key Responsibilities

• Build, QA, and deploy customer lifecycle messages across email, push, SMS, and in-app channels.
• Work from pre-built HTML templates, ensuring campaigns are accurate and compliant.
• Manage a portfolio of multiple campaign briefs simultaneously, prioritising effectively.
• Peer-review campaign builds from colleagues to maintain consistency and quality.
• Monitor live campaigns, identifying and resolving issues promptly.
• Collaborate with marketing and regional teams to deliver communications across EMEA.
• Ensure all activity is compliant with GDPR and brand standards.

About You

• 3-4 years' experience in marketing operations in a similar lifecycle communications campaign delivery role, CRM management etc
• Strong preference for someone with Braze experience (similar CRM tools like SFMC also considered)
• Deep experience in email, push, sms, in-app messaging channels and platforms
• Lifecycle communications campaign delivery focussed (This is not strategy focussed this team focus's on - BAU - Build, Test and Deploy)
• Background in a large-scale environment such as subscription video, other subscription, retail, ecommerce, travel or gaming.
• Excellent attention to detail and an understanding of the importance of accuracy when messages reach millions of customers.
• Strong time management, organisational, and communication skills.
• Comfortable working in a structured, BAU-focused environment where consistency and accuracy are key.
• Advantageous skills: basic HTML editing & templates, Salesforce Marketing Cloud, Braze (Strong preference) , SQL exposure
• Additional European languages would be a nice to have.

Everybody is Welcome

Diversity and Inclusion Statement PCR Digital

At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people, so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.