Marketing Operations Manager

OLIVER | The Brandtech Group; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

OLIVER, part of The Brandtech Group, is seeking a Marketing Operations Manager for a 6-month FTC in London. The role sits within the Marketing Operations team supporting a global events client, reporting to the Head of Marketing Operations.

You will drive end-to-end event production, onboarding, and agile processes across multiple teams. You will lead projects like event guides and registrations, coordinate with design, content, sustainability and other stakeholders, and ensure on-time delivery.

Qualifications

• Strong project management and coordination across multiple workstreams.
• Excellent verbal and written communication skills.
• Experience working across teams and balancing stakeholder needs.
• Experience developing and improving processes to streamline ways of working.
• Close attention to detail and organised planning.
• Proficiency with Gen AI tools relevant to marketing operations.

Responsibilities

• Coordinate end-to-end production of event guides with cross-team collaboration.
• Review design requests, set priorities with marketing leadership and design leads.
• Act as main link between marketing, event team and registration specialists.
• Support pre-show and onsite registration, including setup and payments checks.
• Manage Swapcard event app content and attendee permissions with timelines.
• Clarify requirements for marketing signage and track deadlines.
• Identify inefficiencies and design clear processes and RACI frameworks.
• Introduce new processes via clear communication and feedback loops.
• Facilitate agile hub for pharma marketing team and keep projects moving.

Skills

Project management

Communication

Stakeholder management

Process improvement

Attention to detail

Gen AI tools

Monday.com

Tools

Monday.com

Miro

Swapcard

Job description

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Marketing Operations Manager - 6 month FTC

Location: London, United Kingdom (2 days in office, 3 from home)

About the role:

You’ll be part of a Marketing Operations team embedded within the marketing function of our global events client, reporting to the Head of Marketing Operations. The team's mission is to make the wider marketing team more productive, efficient and profitable.

You’ll lead some projects directly, such as event guides and creative prioritisation. On others, such as registration, the event app and signage, you’ll partner with specialist teams to keep work on schedule. You’ll work independently day to day, using your judgement to prioritise, flag risks early and agree solutions with stakeholders across a matrix structure.

What you will be doing:

• Coordinate the end-to-end production of event guides, including content collation, brand guideline compliance, print coordination and onsite distribution, working with marketing, content, sustainability and other teams.
• Review design requests each week, agree priorities with marketing leadership and design leads, and keep projects on schedule.
• Act as the main link between the marketing team, the wider event team and registration specialists. Manage briefing timelines, registration forms and amendments, and final sign-off.
• Support pre-show and onsite registration, including setup, payment system checks and hands-on help at registration desks.
• Keep marketing requirements on track for the Swapcard event app, from platform content and visual design to attendee permissions, in line with the digital operations team's timelines.
• Support the marketing signage lead by clarifying requirements, structuring the work and tracking deadlines, so the lead can focus on creative direction and brand integrity. Flag potential delays early.
• Identify inefficiencies in day-to-day workflows, then work with stakeholders to design clear processes and RACI frameworks that have their support.
• Introduce new processes through clear communication, answer team questions, gather feedback and make continuous improvements.
• Facilitate the pharma marketing team's agile hub, keeping conversations productive, projects moving and processes regularly reviewed.
• Act as a Monday.com and Miro super user, helping colleagues with queries and setting up new boards and workflows.
• Support data quality for registration, including correct List of Values (LOV) taxonomy, accurate database mapping, event edition codes for new events and data cleansing with digital, brand, content and community teams.
• Standardise reporting processes and templates with the marketing analytics team, and share best practice across marketing.
• Help build a supportive team culture by organising team days and virtual gatherings, and by being a reliable point of support for colleagues with work challenges.

What you need to be great in this role:

• Strong project management and coordination skills, with a record of delivering on schedule across multiple workstreams and huge global events.
• Excellent verbal and written communication.
• Experience working across teams and balancing different stakeholder needs against business outcomes.
• Experience developing and improving processes to streamline ways of working.
• Close attention to detail and a well-organised approach to planning.
• A proactive approach: you anticipate needs, ask for clarity and take initiative.
• Familiarity with project management tools such as Monday.com, or a willingness to learn.
• Familiarity with event technology such as Visit registration and Swapcard, or a willingness to learn.
• A collaborative, solutions-focused approach to working with colleagues in different markets and functions.
• Proficiency with Gen AI tools relevant to marketing operations to improve output quality and efficiency.
• Experience building personal AI workflows to improve efficiency and quality.
• An agentic approach to problem-solving, breaking complex tasks into clear, manageable steps.
• Ability to critically evaluate AI outputs and apply human judgement.

#Midsenior

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement.Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.