Marketing & Customer Analyst

Harnham; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Pension scheme

Life assurance

Generous annual leave

Wellbeing benefits

Analytics project exposure

Career progression

Job summary

Harnham is seeking a Marketing and Customer Analyst in London or Leeds, offering hybrid work (2 days per week) and a salary up to £40,000–£45,000. You will join a growing analytics function and impact business performance through data-driven insights.

You will analyse marketing and customer data, build dashboards, and present actionable recommendations to stakeholders across teams, contributing to marketing effectiveness and customer understanding.

Qualifications

• This role requires strong commercial experience in marketing analytics or customer analytics.
• Advanced Excel skills for data manipulation, analysis and reporting.
• Experience using Python for data analysis and insight generation.
• Strong dashboard development and data visualization experience.
• Knowledge of marketing metrics such as ROAS, CTR, conversion rate and customer acquisition metrics.
• Experience analyzing customer behaviour and performance trends.
• Excellent communication and stakeholder management skills.
• Ability to translate complex analysis into practical business recommendations.
• A proactive and inquisitive approach to problem-solving.

Responsibilities

• Analyse marketing and customer data to identify trends, opportunities, and business insights
• Evaluate campaign performance and provide recommendations to improve marketing effectiveness
• Build and maintain dashboards and visualisations using tools such as Power BI, Tableau, or Looker
• Conduct customer behaviour analysis including retention, loyalty, and purchasing patterns
• Present insights and recommendations to both technical and non-technical stakeholders
• Support a variety of analytical projects across marketing, customer, and commercial teams
• Translate complex datasets into clear business narratives that drive decision-making
• Work with stakeholders to understand business challenges and deliver data-led solutions

Skills

Marketing analytics

Customer analytics

Advanced Excel

Python

Dashboard development

Data visualization

Stakeholder management

Communication

Problem solving

Tools

Power BI

Tableau

Looker

Job description

Marketing and Customer Analyst

London or Leeds (Hybrid, 2 days per week) | Up to £40,000 - £45,000

This is an exciting opportunity for a Marketing and Customer Analyst to join a growing analytics function where data plays a central role in driving business performance. You'll work across a variety of marketing and customer insight projects, helping stakeholders make informed decisions through high-quality analysis and actionable recommendations.

The Company

They are a data-driven organisation that partners closely with commercial and marketing teams to deliver meaningful insight and measurable business impact. Their analytics team works across a broad range of customer, marketing, and performance-focused projects, combining analytical expertise with strategic thinking. They offer a collaborative environment with excellent opportunities for learning and development.

The Role

• Analyse marketing and customer data to identify trends, opportunities, and business insights
• Evaluate campaign performance and provide recommendations to improve marketing effectiveness
• Build and maintain dashboards and visualisations using tools such as Power BI, Tableau, or Looker
• Conduct customer behaviour analysis including retention, loyalty, and purchasing patterns
• Present insights and recommendations to both technical and non-technical stakeholders
• Support a variety of analytical projects across marketing, customer, and commercial teams
• Translate complex datasets into clear business narratives that drive decision-making
• Work with stakeholders to understand business challenges and deliver data-led solutions

Your Skills & Experience

• Strong commercial experience in marketing analytics or customer analytics
• Advanced Excel skills including data manipulation, analysis, and reporting
• Experience using Python for data analysis and insight generation
• Strong dashboard development and data visualisation experience
• Knowledge of marketing metrics such as ROAS, CTR, conversion rate, and customer acquisition metrics
• Experience analysing customer behaviour and performance trends
• Excellent communication and stakeholder management skills
• The ability to translate complex analysis into practical business recommendations
• A proactive and inquisitive approach to problem-solving

What They Offer

• Hybrid working model
• Private healthcare
• Pension scheme
• Life assurance
• Generous annual leave allowance
• Wellbeing and lifestyle benefits
• Exposure to a wide variety of analytics projects and stakeholders
• Clear opportunities for professional growth and career progression within a developing analytics team