Marketing & Communications Manager

Student Loans Company; Glasgow; On-site; GBP 45,000 - 61,000; Full time

Benefits offered by this job

28 days annual leave

Civil Service pension scheme

Flexi-time and flexible working

Job summary

Student Loans Company is seeking a Marketing & Communications Manager for a fixed-term contract to cover maternity leave. You will lead customer-facing campaigns, directing a multi-disciplinary team to deliver digitally focused content aligned with the brand.

You will work with senior stakeholders to shape strategy and ensure campaigns are accessible, clear, and impactful. The role requires strong experience in customer-focused marketing, planning, budgeting, and delivering campaigns that drive

Qualifications

• Excellent understanding of customer-focused marketing and communications principles.
• Ability to translate business objectives into effective campaigns.
• Experience briefing, planning, organising, executing and evaluating marketing projects to agreed timescales, budgets and quality standards.
• Knowledge of accessibility principles and their application to customer communications and marketing content.
• Awareness of data protection principles and their application to marketing and communications activity.

Responsibilities

• Lead the delivery of customer-facing marketing and communications activity for the assigned business area.
• Direct a multi-disciplinary team to produce campaigns and content that are digitally focused, customer-driven and consistent with SLC's brand.
• Shape marketing strategy and communications approaches with senior stakeholders across the business.
• Ensure activity is delivered to a professional standard reflecting best practice across government communications.

Skills

Customer-focused marketing

Marketing planning

Behavioural insights

Project management

Accessibility

Stakeholder management

Campaign evaluation

Job description

Salary: £52,658 per annum Pension: A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information. Type: Full time Fixed Term End: 28-08-2027. Please note: The advert will close at 11:59PM the night before the listed closing date.

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Is it time you unlocked your potential? Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work: Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage. Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow. Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes. Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs. Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers. These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

About the role

We have an exciting opportunity for a Marketing & Communications Manager to join our team at SLC. This is a fixed term contract for approx. 12 months to cover maternity leave. As Marketing & Communications Manager, you will lead the delivery of customer-facing marketing and communications activity for their assigned business area, directing a multi-disciplined team to produce campaigns and content that are digitally focused, customer-driven and consistent with SLC's brand. The role plays a key part in shaping how customers experience SLC's services, ensuring communications are clear, accessible and effective in supporting both customer understanding and behaviour change. Working closely with senior stakeholders across the business, the role holder brings insight and evidence to shape marketing strategy and communications approaches, as well as ensuring activity is delivered to a professional standard that reflects best practice across government communications.

What you bring

• Excellent understanding of customer-focused marketing and communications principles, with the ability to translate business objectives into effective campaigns.
• Skilled in developing marketing and communications plans using structured planning frameworks.
• Ability to apply behavioural insight or evidence-based approaches to influence audience understanding or behaviour.
• Ability to brief, plan, organise, execute and evaluate marketing projects to agreed timescales, budgets and quality standards.
• Understanding of accessibility principles and their application to customer communications and marketing content.
• Awareness of data protection principles and their application to marketing and communications activity, including direct marketing and digital campaigns.
• Excellent interpersonal and stakeholder management skills, with the ability to work across multiple projects and teams.
• Practical experience of working in a customer-focused marketing and communications role, with a track record of developing and delivering campaigns that support business or organisational objectives.
• Experience managing or contributing to the leadership of a multi-disciplinary team, such as marketing executives, designers, social media specialists or campaign coordinators.
• Proven capability in working across multiple stakeholders, including senior colleagues, to align communications and marketing activity with wider organisational priorities.
• Expertise in planning, delivering and evaluating marketing campaigns across a range of digital and traditional channels.
• Knowledge of managing budgets and resources for marketing or communications activity, with an understanding of financial controls and reporting.

You can expect more from a career with SLC

We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

The Legal Bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.

EDI

As a proud Disability Confident Leader, we’re committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices, supports candidates with disabilities throughout their employment journey to help build a diverse equitable workplace at SLC. SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email [e-mail].

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see Candidate Guidance for more information on appropriate and inappropriate use.

About Student Loans Company

When you join SLC you will become a valued member of our team which has a strong purpose - enabling more than 1.5 million students each year to invest in their futures via access to further and higher education. The Student Loans Company is a non-profit making government-owned organisation, who enable opportunity by providing funding to students in universities and colleges in the UK. Each year, we process around 1.5 million student finance applications worth £22 billion in loans and grants. We dedicate ourselves to supporting 9.7 million customers and administer a loan book valued at £260.8 billion. Whether a customer is applying for student finance or repaying their loan we want to make their experience as easy as possible, at the same time as delivering the exceptional service that they deserve.