Marketing Cloud Consultant

Phoenix; City of Edinburgh; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading financial services company based in Edinburgh is hiring a Salesforce Marketing Cloud Consultant. The role involves implementing and optimizing marketing automation strategies, managing customer journeys, and ensuring data governance. Ideal candidates have expertise in Salesforce Marketing Cloud and strong analytical skills. Competitive salary and benefits offered.

Benefits

Private medical cover

38 days annual leave

16% bonus up to 32%

Income protection

Life assurance

Qualifications

• Expertise in Salesforce Marketing Cloud, including Email Studio and Journey Builder.
• Experience with API integrations and knowledge of CRM tools.
• Understanding of customer segmentation and lifecycle marketing.

Responsibilities

• Implement, optimize, and manage Salesforce Marketing Cloud solutions.
• Lead requirements gathering and solution design for the Marketing Cloud platform.
• Document all configurations, customizations, and campaign processes.

Skills

Salesforce Marketing Cloud

AMPscript

HTML

CSS

SQL

API integrations

Google Analytics

Datorama

Tableau

Digital marketing KPIs

Job description

Location and flexible working

Edinburgh or London. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Job Type

Permanent

Closing Date

28th July

Salary and benefits

Up to £65,000 dependent upon experience plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Recruiter

Douglas Smith

We have an incredible opportunity to join us here at Phoenix Group as a Salesforce Marketing Cloud Consultant within our Pension and Savings Division.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked. We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

You will be responsible for implementing, optimizing, and managing Salesforce Marketing Cloud solutions for businesses which help organizations design automation strategies, execute personalized customer journeys, and leverage data-driven insights to improve engagement and ROI. Will you be supporting our iconic Standard Life brand and is at the forefront of delivering on our ambitious plans.

You will be the Marketing Cloud platform owner, setting out platform architecture, governance, roadmap, config, and admin along with developing and delivering the roadmap for continually unlocking features and increasing integrations with new touchpoints. You will be designing and delivering solutions using Email Studio, Mobile Studio, Automation Studio and Journey Builder and provide advice on how to optimise further and flow of data from various sources into the CDP.

Along with leading requirements gathering, solution design and configuration of the Marketing Cloud platform and documenting all configurations, customizations, and campaign processes including setting up objects, fields, workflows, and automation along with implementing and maintaining security protocols to protect sensitive customer data and ensuring compliance with data privacy regulations.

What We’re Looking For

• Expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio, etc.) and knowledge of AMPscript, HTML, CSS, and SQL for email personalization and automation
• Experience with API integrations and data extensions in Salesforce Marketing Cloud along with knowledge of the Salesforce tool set including Data Cloud and CRM
• Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns
• Experience with marketing analytics tools (Google Analytics, Datorama, Tableau)
• Strong understanding of digital marketing KPIs including email marketing, PPC, and other marketing conversion metrics
• Excellent interpersonal and communication skills, with the ability to build rapport and influence at all levels of an organization
• Ability to communicate complex concepts to non-technical stakeholders

Our commitment

We Want To Hire The Whole Version Of You. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in, so apply early to avoid missing out.

Find out more

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us