Market Manager, UK

airbnb, Inc.; Greater London; Hybride; GBP 90 000 - 140 000; Plein temps

Résumé du poste

Airbnb is seeking a Market Manager to own and grow hotel supply in the United Kingdom, including London and regional markets. You will drive partnerships, optimize hotel set-ups, and work with product and policy teams to strengthen Airbnb's presence in the region.

You’ll manage relationships with partners and internal stakeholders, travel regularly, and translate market insights into scalable supply strategies that fuel long-term success for Airbnb in the UK, IE and Nordics.

Qualifications

• 5+ years in new sales, account management and partner support.
• 2+ years in tech/travel industries is a plus.
• Proven ability to manage a book of business and convert opportunities.
• Data-driven decision making with strong analytical skills.
• Experience collaborating cross-functionally across teams.
• Excellent written and verbal communication and presentations.
• Self-starter with strong time management and prioritization.
• Fluent English; additional European languages are a plus.
• Based in London with willingness to travel to the UK, IE and Nordics regularly.
• Passion for Airbnb, travel and sharing economy.

Responsabilités

• Build and expand partner relationships within your territory to surpass quarterly targets.
• Optimize hotel portfolios in UK/IE and Nordics, including independents and groups.
• Conduct regular business reviews and provide timely host support.
• Ensure competitiveness and optimize for conversion.
• Educate clients on product updates and feedback to stakeholders.
• Leverage data to identify growth opportunities and allocate resources.
• Develop and implement unique engagement projects in your territory.
• Collaborate cross-functionally with product, policy, legal, tax and support teams.
• Gain market knowledge to inform internal and external stakeholders.
• Understand PMS and channel manager tech to support hosts and guests.

Connaissances

New sales

Account management

Partner support

Cross-functional

Data analysis

Strategic planning

Communication

Time management

English fluency

Outils

CRM systems

Description du poste

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb's global brand, reach and resources. We're growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn't find on their own. For guests, we open up a wider world of places to stay and discover. We're building this at scale, and we're looking for people who want to build it with us.

The Difference You Will Make

As a Market Manager, your role will entail ensuring the health and expansion of our supply in the United Kingdom. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in the region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel's success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as London) and emerging, untapped markets across your managed regions, aiming to secure our long-term success.

A Typical Day

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly targets with Hotels.
• Implement strategies to effectively manage and optimize your portfolio of hotels in the UK/IE and Nordics, from independents and family-run properties to groups and chains.
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
• Ensuring competitiveness of your partner as well as optimizing for conversion
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
• Acquire comprehensive knowledge of UK/IE and Nordics market trends to inform both internal and external stakeholders.
• Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests.

Your Expertise

• 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
• Fluent English is required; additional European languages are a plus.
• Based in London, and must be willing to regularly travel to your assigned territory across the UK, IE and the Nordics. Typical expectation would be once every 4 to 6 weeks.
• Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

United Kingdom Annual Pay Range

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.