Market Insight Lead

Interactive Investor Plc; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading investment platform in the UK is seeking a Market Insights Lead to transform data into actionable insights. This role involves gathering market information, enhancing collaboration across teams, and driving informed business decisions. The ideal candidate will excel in data analysis, stakeholder management, and communication, contributing to the company's competitive positioning.

Qualifications

• Proficiency in analysing qualitative and quantitative data.
• Experience in customer research and insight.

Responsibilities

• Gather and consolidate data from multiple sources.
• Translate information into actionable insights.
• Manage relationships with external research agencies.

Skills

Data Analysis

Stakeholder Management

Communication

Research

Job description

Who we are:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

What we stand for:

It’s simple … we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor.

Purpose of the role:

As our Market Insights Lead, you’ll play a key role in shaping ii’s strategy by turning market information and data into actionable insights. Your work will help guide business decisions and strengthen our competitive positioning and offering.

What you'll do:

• Gather and consolidate data from multiple sources—website analytics, agency data, consumer insights, audience trends, competitive benchmarks, and market reports - creating a central knowledge hub.
• Translate information into real actionable insights that drive informed decision-making and business opportunity.
• Source, review, and summarise industry reports, making insights clear, relevant, and easy to share.
• Build strong relationships across ii (Growth, Engagement, Brand, PR/Social, Proposition, and Data teams) to enhance collaboration and deepen insights.
• Own the delivery of regular and ad-hoc insight reports, making them clear, actionable, and tailored to the audience.
• Commission primary market research to enhance our understanding of key trends.
• Manage relationships with external research agencies, ensuring seamless integration of market intelligence.
• Be our eyes and ears on competitors – track what platforms, neo-brokers, and banks are doing: their pricing, offers, messaging, ads, and more. Make sure we always know how we compare.
• Stay plugged into the conversation – Keep up with what influencers like Boring Money and Money to the Masses are saying about us, plus Reddit and other key forums.
• Look beyond our borders – Keep an eye on trends in the US, Canada, Europe, Japan—anywhere we can learn from. Bring fresh ideas and inspiration from global markets.
• Be an advocate insight decision-making across the business.
• Collaborate on Post Campaign Analyses (PCAs) to evaluate marketing effectiveness.

Skills and experience required:

• Proficiency in analysing both qualitative and quantitative data, including statistical analysis and data visualisation.

• Ability to analyse data, identify patterns, and draw meaningful conclusions.

• Experience in customer research and insight.

• Strong stakeholder management skills to a senior level.

• Proactive and self-driven networker with ability to juggle multiple projects.

• Excellent communication and influencing skills.

• Able to present well to all levels of an organisation.

• Resilient and resourceful.

Personal attributes:

Straight talking | Moving with speed | Owning the outcome

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and take ownership of outcomes
• Not afraid to challenge and be open to challenges