Market Coach (Midlands)

Splendid Hospitality Group; West Midlands; On-site; GBP 65,000 - 90,000; Full time

Job summary

Splendid Hospitality Group is seeking an experienced Market Coach to lead the performance of our growing QSR business across the Midlands. This field-based role requires travel across the Midlands and carries full accountability for financial, operational and people performance of your market.

You will coach Area Coaches and restaurant leadership teams, driving sales, profitability and guest experience while building capability and succession to support long-term growth.

Qualifications

• Senior operational leadership experience across multiple sites.
• Proven P&L ownership and financial acumen.
• Strong coaching and development capabilities for leaders.
• Data-informed decision making and insight usage.
• Excellent written and verbal communication with senior stakeholders.

Responsibilities

• Lead performance of multiple QSR restaurants across the Midlands, driving sales, profitability and operational excellence.
• Hold full P&L responsibility for your market, managing sales, labour, product and other controllable costs.
• Lead, coach and develop Area Coaches and restaurant leadership teams.
• Drive an exceptional guest experience using insights and routines to identify improvement opportunities.
• Own development, training and succession of restaurant leadership teams.
• Work with People team to strengthen talent pipeline and bench plan.
• Lead Period Business Reviews and Market Meetings using data to set priorities and drive accountability.

Skills

Leadership

P&L ownership

Coaching & development

Stakeholder management

Data-driven decisions

Guest experience focus

Strategic execution

Job description

We’re looking for an experienced Market Coach to lead the performance of our growing Quick Service Restaurant (QSR) business across the Midlands.

Field-based role with regular travel across the Midlands region

This is a pivotal senior operational leadership role with full accountability for the financial, operational and people performance of your market.

You’ll lead through others, coaching and developing Area Coaches and restaurant leadership teams while driving sales, profitability, operational excellence and an outstanding guest experience across a multi-site QSR operation.

You’ll turn strategy into action, use insight to identify opportunities and build the capability, talent and succession needed to support long-term growth.

Working closely with our QSR leadership team, Operations and People teams, you’ll be a visible ambassador for our QSR division — bringing energy, pace and accountability while creating a high-performing culture where our people and restaurants can thrive.

We build and operate exceptional hospitality businesses across the UK, including:

The Grand, York

Four Points Flex by Sheraton, London Euston

3 care homes in Sussex

As a family-run business, people are at the heart of everything we do. Guided by the Splendid Hospitality Way, we create extraordinary experiences, positively impact lives, and support our teams to grow, succeed and enjoy the journey.

The Role

You will:

• Lead the performance of multiple QSR restaurants across the Midlands, driving sales, profitability and operational excellence
• Hold full P&L responsibility for your market, managing sales, labour, product and other controllable costs
• Lead, coach and develop Area Coaches, building a high-performing leadership team
• Drive an exceptional guest experience, using insight including KFC Listens and Success Routines to identify opportunities and deliver improvement
• Own the development, training and succession of restaurant leadership teams
• Work with our People team to strengthen the talent pipeline and deliver the agreed bench plan
• Lead Period Business Reviews and Market Meetings, using data and insight to set priorities and drive accountability

Ensure strong operational governance, compliance and health & safety standards across the market

Build trusted relationships with senior stakeholders and represent the QSR division across the wider business

You’ll bring:

• Proven experience leading multiple QSR or restaurant sites, with the ability to lead through others
• Strong commercial and financial understanding, including P&L ownership and operational KPIs
• A strategic and analytical mindset, using data and insight to drive market-level performance
• Proven experience coaching and developing operational leaders and building high-performing teams
• Confidence influencing senior stakeholders, with strong written and verbal communication skills
• A highly organised, action-oriented approach with the ability to manage competing priorities
• A leadership style built on integrity, empathy, coaching and empowerment
• The resilience, agility and commercial focus to thrive in a fast-paced, high-volume environment

Why You’ll Love Working With Us

• A high-impact leadership role with full accountability for a growing QSR market
• The opportunity to influence commercial performance, guest experience and people capability at scale
• The chance to lead and develop a strong operational leadership pipeline
• Exposure to a diverse and growing hospitality business
• Real opportunity to drive change, improve performance and make your mark

Honest – We act with integrity, take accountability and build trust through transparency.

Nimble – We adapt quickly, make timely decisions and keep things moving.

Brilliant – We set high standards, drive continuous improvement and deliver strong results.

Open – We collaborate, build trusted relationships and create an inclusive environment where everyone can thrive.

Ready to make your mark across the Midlands?

Shortlisted candidates will be invited for an initial conversation to explore your experience, ambition and what makes Splendid a unique place to grow your career.

Splendid Hospitality Group is an equal opportunities employer, committed to creating an inclusive environment where everyone can thrive.