Marine & Energy Claims Specialist — Hybrid

QBE European Operations plc.; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

30 days holiday per year (with option)

Flexible working options

Pension – employer contributions 10%

Private medical insurance

Family friendly policies – 26 weeks’留

Short term remote work abroad – up to

Cycle-to-Work

Job summary

QBE European Operations plc. is seeking a Claims Adjuster specializing in Marine & Energy to provide exceptional claims service in a hybrid Leeds role. You will manage complex claims, assess coverage, investigate, evaluate, and negotiate while coordinating with suppliers and stakeholders.

The role emphasizes maintaining knowledge of guidelines, handling insureds relations, and contributing to cost-efficient claim outcomes with a focus on energy-related first and third party losses.

Qualifications

• Experience in a claims department or the insurance industry.
• Experience handling claims within the respective line of business
• Excellent investigative skills
• Proven experience dealing with policy coverage
• Experience dealing with liability negotiations
• Effective communication skills, written and verbal
• Relationship Management skills
• Able to effectively use MS office applications such as Word, Excel and PowerPoint.

Responsibilities

• Maintain current knowledge of insurance guidelines, policy changes, and modifications.
• Maintain good client relationships with insureds, agents and service providers.
• Provide claim management for various types of insurance claims with a focus on Energy first part and third party losses
• Assist in the administration of complex claims across various lines of business.
• Identify and implement strategies to minimise Claims Costs and Leakage, including assisting in reducing static claims values.
• Respond to client requests following service standards.
• Assist with the negotiation of claims settlements.
• Participate in relevant meetings to share and develop strategy, knowledge, and best practices.
• Identify and resolve issues or anomalies non-compliant with policies and procedures.
• Assist with the daily review of reports and ad hoc reporting.

Skills

Analytical thinking

Business process improvements

Claims settlement

Critical thinking

Customer service

Insurance analysis

Insurance claims management

Insurance policies

Intentional collaboration

Managing performance

Negotiation

Problem solving

Risk management

Sound judgment

Stakeholder management

Job description

QBE European Operations plc. is seeking a Claims Adjuster specializing in Marine & Energy to provide exceptional claims service in a hybrid Leeds role. You will manage complex claims, assess coverage, investigate, evaluate, and negotiate while coordinating with suppliers and stakeholders.

The role emphasizes maintaining knowledge of guidelines, handling insureds relations, and contributing to cost-efficient claim outcomes with a focus on energy-related first and third party losses.