Margin Services Operations Service Delivery Senior Associate

J.P. Morgan; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial institution seeks a Margin Services Operations Senior Associate to drive strategic initiatives and enhance client experiences. This role involves managing a dynamic team, ensuring high operational standards, and collaborating across departments to support clients effectively. Strong leadership and client management skills are essential for this position.

Qualifications

• Leadership/management experience required.
• Strong verbal and written communication skills.
• Effective client management and problem-solving skills.

Responsibilities

• Manages team members and Client queries related to Margin Services.
• Monitors and maintains Operational Service Levels for Clients.
• Collects and maintains internal resources and documentation.

Skills

Leadership

Communication

Client Management

Attention to Detail

Problem-solving

Data Analysis

Time Management

Job description

Join us as a Margin Services Operations Senior Associate to enhance client experiences, drive strategic initiatives, and lead a dynamic team!

As a Margin Services Operations Service Delivery Senior Associate in the Operations Service Delivery Team you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.In this role you will drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations.As a manager within the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.

Job responsibilities

• Directly manages and help develop team members within the OSD team
• Manages incoming and outgoing Client queries related to the end-to-end Margin Services function
• Proactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediation
• Utilizes available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model
• Partners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops
• Develop sexcellent networks of internal Stakeholders across the business
• Contributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required
• Supports Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required
• Co-ordinates team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions
• Collects and maintains internal resources and documentation on collaboration sites such as SharePoint
• Provides reporting, analytical, communications and project support to MS Operations management

Required qualifications, capabilities, and skills

• Leadership/management experience
• Strong verbal and written communication skills for clear Executive Messaging
• Effective Client Management skills, and ability to deliver challenging messages
• Excellent attention to detail and accuracy
• Ability to understand complex models within the financial sphere
• Problem-solving and data analysis
• Strong time management skills, and ability to prioritise and work under pressure
• Self-motivated, tenacious and able to work with high degree of independence
  

Preferred qualifications, capabilities, and skills

• Experience within Collateral or Derivatives