Maps Reporting Specialist with Vietnamese Language

Cognizant; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Maps Reporting Specialist to join their London team. This exciting role involves delivering exceptional customer support for a maps service, analyzing and reporting data to ensure precision and quality. The ideal candidate will possess strong communication skills in both English and Vietnamese, along with technical support experience. If you are self-motivated, detail-oriented, and interested in technology and mapping, this opportunity could be a perfect fit for you. Join a collaborative global team and contribute to enhancing user experience in a dynamic work environment.

Qualifications

• 2+ years of technical support or problem-solving experience required.
• Ability to communicate effectively in English and Vietnamese.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data to ensure precision and quality.

Skills

Oral & Written Communication Skills

Fluent English

Fluent Vietnamese

Technical Support Experience

Attention to Detail

Customer Service Background

QGIS Skills

Education

Graduation/15 years of education

Tools

Mac OS X

Job description

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Vietnamese Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Skills and Requirements
- Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
- English fluency is a requirement as all tools, communication, documentation, training, work are in English.
- English language skill of candidate are assessed using Apple provided Comms assessment
- Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
- Communicate and update Apple manager on status of assigned tasks.
- Liaise with other support groups in Apple.
- Graduation/15 years of education is minimum qualification requirement.
- Interest in Apple products and / or mapping (preferred but not required).
- Mac OS X experience preferred.

Ideal candidate should have :

2+ years technical support or other problem solving experience required.
- Skilled researcher and comfortable using a variety of online sources.
- Keen attention to detail and Self-motivated.
- Customer service background (Communications team) preferred, but not necessary.
- Perform information validation by calling if required.
- QGIS skills would be an advantage.
- Able to maintain positive attitude and attention to detail when performing repetitive tasks.
- Adaptable and able to learn new projects and processes.
- Can summarize information from different spoken and written sources.
- The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
- Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

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