Manufacturing Systems Support Engineer

Groupe SII; Stevenage; On-site; GBP 45,000 - 65,000; Full time

Job summary

SII UK in Stevenage seeks a Manufacturing Systems Support Engineer to back industrialisation and daily operation of 3DX Delmia and Apriso environments within a defence manufacturing setting. You will work closely with manufacturing engineering and shopfloor users to resolve issues and optimise digital manufacturing tools.

The role is hands-on, requiring collaboration with technical stakeholders and a focus on improving processes and user enablement through effective training and guidance.

Qualifications

• Experience with 3DX Delmia, Apriso or similar MES tools.
• Experience in manufacturing engineering or shopfloor support.
• Experience in a support, ticketing, incident or request management environment.
• Ability to act as a focal point between business users, manufacturing teams and technical stakeholders.
• Strong communication and interpersonal skills, with confidence supporting users directly.
• Experience delivering user guidance, training or functional support.
• Comfortable working on-site in Stevenage for 4-5 days per week.

Responsibilities

• Act as the PMTD focal point supporting shopfloor and manufacturing engineering teams.
• Provide first-line support and initial issue analysis for Apriso and 3DX Delmia.
• Identify and classify issue types, including bug, standard, custom, infrastructure and methodology-related issues.
• Manage incidents, requests and user queries through the appropriate support process.
• Coordinate 3DX topics with the manufacturing engineering team and support effective communication with the business.
• Support business needs relating to new Apriso improvements and functional support requests.
• Deliver user training on Apriso and 3DX, including feedback on training materials and best practice guidance.
• Manage user access for Apriso and support continuous improvement initiatives across manufacturing tool usage.

Skills

3DX Delmia

Apriso

MES tools

Shopfloor support

Ticketing system

Stakeholder communication

Training delivery

On-site Stevenage

Job description

We are looking for a Manufacturing Systems Support Engineer to support the industrialisation and day-to-day operation of 3DX Delmia and Apriso environments within a leading defence manufacturing setting in Stevenage. This role sits close to manufacturing engineering and shopfloor users, helping teams resolve issues, improve processes and make effective use of key digital manufacturing tools.

This is a hands-on support role suited to someone who enjoys working with manufacturing teams, solving problems, coordinating with technical stakeholders and helping users get the best from digital manufacturing systems.

KEY RESPONSIBILITIES:

• Act as the PMTD focal point supporting shopfloor and manufacturing engineering teams.
• Provide first-line support and initial issue analysis for Apriso and 3DX Delmia.
• Identify and classify issue types, including bug, standard, custom, infrastructure and methodology-related issues.
• Manage incidents, requests and user queries through the appropriate support process.
• Coordinate 3DX topics with the manufacturing engineering team and support effective communication with the business.
• Support business needs relating to new Apriso improvements and functional support requests.
• Deliver user training on Apriso and 3DX, including feedback on training materials and best practice guidance.
• Manage user access for Apriso and support continuous improvement initiatives across manufacturing tool usage.

ESSENTIAL SKILLS & EXPERIENCE:

• Experience supporting 3DX Delmia, Apriso or similar manufacturing systems / MES tools.
• Manufacturing engineering, production engineering or shopfloor support background.
• Experience working in a support, ticketing, incident or request management environment.
• Ability to act as a focal point between business users, manufacturing teams and technical stakeholders.
• Strong communication and interpersonal skills, with confidence supporting users directly.
• Experience delivering user guidance, training or functional support.
• Comfortable working on-site in Stevenage for 4-5 days per week.

DESIRABLE SKILLS:

• Previous aerospace, defence, space systems or highly regulated manufacturing experience.
• Experience with best-practice or continuous-improvement initiatives.
• Knowledge of manufacturing execution tools, process preparation tools or digital manufacturing environments.
• Experience managing user access or permissions within manufacturing systems.

With five strategic offices in Belfast, Chester, Farnborough, London and Oxford, we work in partnership with our customers UK-wide to deliver high-impact engineering solutions.

SII UK is a trusted Aerospace and Defence engineering partner, supporting the delivery of complex, mission-critical programmes while helping to shape the future of innovation across next-generation systems and technologies.

Our teams contribute daily to creating a fulfilling, stimulating and career development focused work environment.

True to our human-centred values, we are committed to making SII UK a Great Place To Work, having been certified 5 years running.

Joining SII UK means being part of our collective goals, guided by our mission “Let’s Tech Together,” and helping to build a digital future that is sustainable, at the heart of an environment that values learning & collaboration.