Digital Manufacturing Systems Specialist: Shopfloor Support

Groupe SII; Stevenage; On-site; GBP 45,000 - 65,000; Full time

Job summary

SII UK in Stevenage seeks a Manufacturing Systems Support Engineer to back industrialisation and daily operation of 3DX Delmia and Apriso environments within a defence manufacturing setting. You will work closely with manufacturing engineering and shopfloor users to resolve issues and optimise digital manufacturing tools.

The role is hands-on, requiring collaboration with technical stakeholders and a focus on improving processes and user enablement through effective training and guidance.

Qualifications

• Experience with 3DX Delmia, Apriso or similar MES tools.
• Experience in manufacturing engineering or shopfloor support.
• Experience in a support, ticketing, incident or request management environment.
• Ability to act as a focal point between business users, manufacturing teams and technical stakeholders.
• Strong communication and interpersonal skills, with confidence supporting users directly.
• Experience delivering user guidance, training or functional support.
• Comfortable working on-site in Stevenage for 4-5 days per week.

Responsibilities

• Act as the PMTD focal point supporting shopfloor and manufacturing engineering teams.
• Provide first-line support and initial issue analysis for Apriso and 3DX Delmia.
• Identify and classify issue types, including bug, standard, custom, infrastructure and methodology-related issues.
• Manage incidents, requests and user queries through the appropriate support process.
• Coordinate 3DX topics with the manufacturing engineering team and support effective communication with the business.
• Support business needs relating to new Apriso improvements and functional support requests.
• Deliver user training on Apriso and 3DX, including feedback on training materials and best practice guidance.
• Manage user access for Apriso and support continuous improvement initiatives across manufacturing tool usage.

Skills

3DX Delmia

Apriso

MES tools

Shopfloor support

Ticketing system

Stakeholder communication

Training delivery

On-site Stevenage

Job description

SII UK in Stevenage seeks a Manufacturing Systems Support Engineer to back industrialisation and daily operation of 3DX Delmia and Apriso environments within a defence manufacturing setting. You will work closely with manufacturing engineering and shopfloor users to resolve issues and optimise digital manufacturing tools.

The role is hands-on, requiring collaboration with technical stakeholders and a focus on improving processes and user enablement through effective training and guidance.