Manufacturing Systems Support Engineer

SII Group UK; Stevenage; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Competitive basic salary

Private Medical Insurance

Life Cover

Income Protection

25 days holiday

Cycle to Work & Udemy access

Job summary

SII Group UK in Stevenage is seeking a Manufacturing Systems Support Engineer to back the industrialisation and daily operation of 3DX Delmia and Apriso in a defence manufacturing setting.

You will work closely with manufacturing engineering and shopfloor users to resolve issues, improve processes, and maximize value from digital manufacturing tools.

Qualifications

• Experience supporting 3DX Delmia, Apriso or similar MES tools.
• Experience working in a support, ticketing, incident or request management environment.
• Ability to act as a focal point between business users, manufacturing teams and technical stakeholders.
• Strong communication and interpersonal skills, with confidence supporting users directly.
• Experience delivering user guidance, training or functional support.
• Comfortable working on-site in Stevenage for 4-5 days per week.

Responsibilities

• Act as the PMTD focal point supporting shopfloor and manufacturing engineering teams.
• Provide first-line support and initial issue analysis for Apriso and 3DX Delmia.
• Identify and classify issue types, including bug, standard, custom, infrastructure and methodology-related issues.
• Manage incidents, requests and user queries through the appropriate support process.
• Coordinate 3DX topics with the manufacturing engineering team and support effective communication with the business.
• Support business needs relating to new Apriso improvements and functional support requests.
• Deliver user training on Apriso and 3DX, including feedback on training materials and best practice guidance.
• Manage user access for Apriso and support continuous improvement initiatives across manufacturing tool usage.

Skills

Manufacturing systems support

3DX Delmia

Apriso

Ticketing / incident management

Stakeholder liaison

User training

Tools

3DX Delmia

Apriso

Job description

SII Group delivers Digital Services, IT, Engineering, and Consulting to diverse industries, enabling digital transformation through our commitment to Growth, People, and CSR.

With over 16,000 professionals across 21 countries, we’re recognised as a “Great Place to Work” for fostering a high-trust culture. Our core values of Trust, Transparency, and Quality drive our work package delivery, ensuring we meet and exceed client expectations as a committed partner.

Since 2016, SII UK has supported top Aerospace & Defence, Aviation, Transportation, and Finance clients, empowering digital transformation with industry-leading engineering expertise.

Let’s Tech Together is our promise to encourage innovation and teamwork. We support our engineers with development opportunities and a collaborative, inclusive environment where every voice is valued and empowered.

#Let'sTechTogether

THE OPPORTUNITY

We are looking for a Manufacturing Systems Support Engineer to support the industrialisation and day-to-day operation of 3DX Delmia and Apriso environments within a leading defence manufacturing setting in Stevenage. This role sits close to manufacturing engineering and shopfloor users, helping teams resolve issues, improve processes and make effective use of key digital manufacturing tools.

This is a hands-on support role suited to someone who enjoys working with manufacturing teams, solving problems, coordinating with technical stakeholders and helping users get the best from digital manufacturing systems.

KEY RESPONSIBILITIES:

• Act as the PMTD focal point supporting shopfloor and manufacturing engineering teams.
• Provide first-line support and initial issue analysis for Apriso and 3DX Delmia.
• Identify and classify issue types, including bug, standard, custom, infrastructure and methodology-related issues.
• Manage incidents, requests and user queries through the appropriate support process.
• Coordinate 3DX topics with the manufacturing engineering team and support effective communication with the business.
• Support business needs relating to new Apriso improvements and functional support requests.
• Deliver user training on Apriso and 3DX, including feedback on training materials and best practice guidance.
• Manage user access for Apriso and support continuous improvement initiatives across manufacturing tool usage.

ESSENTIAL SKILLS & EXPERIENCE:

• Experience supporting 3DX Delmia, Apriso or similar manufacturing systems / MES tools.
• Experience working in a support, ticketing, incident or request management environment.
• Ability to act as a focal point between business users, manufacturing teams and technical stakeholders.
• Strong communication and interpersonal skills, with confidence supporting users directly.
• Experience delivering user guidance, training or functional support.
• Comfortable working on-site in Stevenage for 4-5 days per week.

DESIRABLE SKILLS:

• Previous aerospace, defence, space systems or highly regulated manufacturing experience.
• Experience with best-practice or continuous-improvement initiatives.
• Knowledge of manufacturing execution tools, process preparation tools or digital manufacturing environments.
• Experience managing user access or permissions within manufacturing systems.

BENEFITS:

• Competitive Basic Salary
• 6% Employers Contribution + 6% as a salary sacrifice
• Private Medical Insurance, Life Cover and Income Protection
• 25 days holiday
• 10 days full sick pay per year
• Cycle to Work & TechScheme
• Corporate access to the Udemy platform

If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar, however certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

If this sounds like a good fit, we would be happy to hear from you.