Mandarin Speaking IT Support Operation

ABL Recruitment; Greater London; On-site; GBP 38,000 - 54,000; Full time

Job summary

ABL Recruitment in London is seeking a Mandarin Speaking IT Support Engineer to join a well-established international financial institution’s IT department. This hands-on role covers 1st and 2nd line support and offers broad exposure to desktop, server and networking issues in a professional financial services environment.

You will own day-to-day incidents, manage the service desk workflows, administer Active Directory and assist with onboarding of new staff.

Qualifications

• At least three years’ experience in a 1st and 2nd line IT support role.
• Degree educated, ideally in IT, Computer Science or a related subject.
• At least three years’ experience in IT support, including 2nd line support.
• Good knowledge of Windows 10/11 and Windows Server.
• Experience with Active Directory and Microsoft infrastructure.
• Exposure to VMware, Hyper‑V and backup technologies.
• A practical understanding of networking, firewalls, routers and switches.
• Strong troubleshooting and communication skills.
• Fluent written and spoken English and Mandarin.

Responsibilities

• Providing 1st and 2nd line support for desktop, laptop, hardware, software, network connectivity and telephone-related issues.
• Managing the service desk mailbox, hotline and ticketing system, recording and prioritising incidents and service requests, and escalating more complex issues to the infrastructure, security or application teams.
• Administering Active Directory and business system user accounts, including account creation, password resets, access provisioning and resolving locked or disabled accounts.
• Managing the IT onboarding process for new employees, including preparing and configuring equipment, setting up user accounts and arranging access to the required systems and applications.
• Supporting Microsoft desktop and server environments, including Windows 10/11, Windows Server, Exchange, Active Directory, WSUS, RDS and DFS.
• Assisting with virtualised environments using VMware, vSphere and Hyper‑V, as well as supporting backup technologies such as Veeam, Backup Exec and LTO tape systems.
• Troubleshooting server hardware, network connectivity and infrastructure issues, with exposure to firewalls, routers and HP, Cisco or Juniper switches.
• Providing technical support for internal meetings, video conferences and online meetings with international offices, ensuring equipment and connections are tested and working correctly.
• Maintaining accurate records of IT assets and inventory, including equipment allocation, storage, delivery, returns and updates to the relevant asset and configuration management systems.
• Monitoring IT systems, infrastructure and security events through internal monitoring platforms, recording incidents and escalating any risks or service interruptions promptly.
• Coordinating backup tape rotation and collection with external service providers, ensuring that schedules and records are properly maintained.
• Supporting IT purchasing and invoice administration, including checking invoice details, maintaining payment records and assisting with the year-end IT asset stocktake.
• Handling day-to-day office technology issues, including printer maintenance, toner replacement, paper jams and other general equipment support.

Skills

Mandarin fluency

Troubleshooting

Customer service

Communication skills

English proficiency

Education

Bachelor's degree in IT/CS

Tools

Windows 10/11

Windows Server

Active Directory

VMware

Hyper-V

Backup technologies (Veeam/Backup Exec)

Networking (firewalls/routers/switches)

Job description

This is a varied, hands-on role covering both 1st and 2nd line support. You’ll take ownership of day-to-day technical issues, work directly with users across the business and handle more complex incidents alongside the wider infrastructure team. My client is well-established international financial institution in London is looking for an experienced Mandarin Speaking IT Support Engineer for their IT department. It’s a great opportunity to broaden your technical exposure within a professional financial services environment.

Job Title Mandarin Speaking IT Support Engineer

Location London

Work style: Fully on Site

Key responsibilities include:

• Providing 1st and 2nd line support for desktop, laptop, hardware, software, network connectivity and telephone-related issues, ensuring problems are resolved promptly to minimise disruption to users.
• Managing the service desk mailbox, hotline and ticketing system, recording and prioritising incidents and service requests, and escalating more complex issues to the infrastructure, security or application teams.
• Administering Active Directory and business system user accounts, including account creation, password resets, access provisioning and resolving locked or disabled accounts.
• Managing the IT onboarding process for new employees, including preparing and configuring equipment, setting up user accounts and arranging access to the required systems and applications.
• Supporting Microsoft desktop and server environments, including Windows 10/11, Windows Server, Exchange, Active Directory, WSUS, RDS and DFS.
• Assisting with virtualised environments using VMware, vSphere and Hyper‑V, as well as supporting backup technologies such as Veeam, Backup Exec and LTO tape systems.
• Troubleshooting server hardware, network connectivity and infrastructure issues, with exposure to firewalls, routers and HP, Cisco or Juniper switches.
• Providing technical support for internal meetings, video conferences and online meetings with international offices, ensuring equipment and connections are tested and working correctly.
• Maintaining accurate records of IT assets and inventory, including equipment allocation, storage, delivery, returns and updates to the relevant asset and configuration management systems.
• Monitoring IT systems, infrastructure and security events through internal monitoring platforms, recording incidents and escalating any risks or service interruptions promptly.
• Coordinating backup tape rotation and collection with external service providers, ensuring that schedules and records are properly maintained.
• Supporting IT purchasing and invoice administration, including checking invoice details, maintaining payment records and assisting with the year-end IT asset stocktake.
• Handling day-to-day office technology issues, including printer maintenance, toner replacement, paper jams and other general equipment support.

Requirement:

• At least three years’ experience in a 1st and 2nd line IT support role
• Degree educated, ideally in IT, Computer Science or a related subject
• At least three years’ experience in IT support, including 2nd line support
• Good knowledge of Windows 10/11 and Windows Server
• Experience with Active Directory and Microsoft infrastructure
• Exposure to VMware, Hyper‑V and backup technologies
• A practical understanding of networking, firewalls, routers and switches
• Strong troubleshooting and communication skills
• Fluent written and spoken English and Mandarin