Managing Director

All Home Repairs 247 Ltd; Chester; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Performance bonus

Share options

Competitive salary

Overseas expansion planning

Job summary

All Home Repairs 24/7 LTD is seeking a Managing Director (UK) to lead the UK contact centre and drive growth as the business expands internationally. You will own performance, people, strategy and growth, reporting directly to the founders and Board.

You will build a high‑performing leadership team, optimise operations, metrics and partner channels, and shape the UK path to international expansion with financial discipline and accountability.

Qualifications

• Must have proven contact centre operations management experience at senior level, including managing managers and full P&L accountability.
• Strong ability to read business numbers, identify time and cost waste, and implement fixes.
• Experience in commercial, growth-focused environments; reporting to a board.
• Track record of growing a business or operation, hands-on in a scale-up.

Responsibilities

• Run the UK contact centre end-to-end, including resourcing, scheduling, service levels, quality and conversion.
• Lead, develop and hold to account the contact centre managers and the wider UK team.
• Identify and deliver efficiencies across processes, systems and ways of working.
• Scale the business by enhancing products and pursuing new revenue opportunities.
• Grow subscription base and recurring revenue; develop affiliate and partnership channels.
• Own the UK P&L and provide regular performance reporting to the Board.
• Drive governance, MI and financial discipline across the operation.

Job description

Managing Director (UK) All Home Repairs 24/7 LTD

Chester | Full-time, permanent

Competitive salary, performance bonus and potential share options

About us

All Home Repairs 24/7 is an Uber-style home services business based in Chester. We help homeowners and landlords across the UK get fast, reliable help from trusted engineers when something goes wrong at home.

The business is growing fast, and in 2027 we open our first office overseas.

About the role

As the founders focus on international growth, we need someone we trust to take the UK business and run it as their own. You’ll have full responsibility for the UK contact centre operation, leading the management team and, through them, every agent on the floor. You’ll own everything from performance and people to strategy and growth, and you’ll work directly with the founders, with no layers in between.

Your job is to make the operation run better and grow bigger. That means finding efficiencies across the contact centre, scaling the business by enhancing our existing products, and spotting new opportunities to take us further.

You’ll also help shape our international plans, sharing what works in the UK as we open our first overseas office.

What the job involves

• Running the UK contact centre end to end, including resourcing, scheduling, service levels, quality and conversion
• Leading, developing and holding to account the contact centre managers, so the whole operation performs consistently
• Identifying and delivering efficiencies across processes, systems and ways of working
• Scaling and growing the business by enhancing existing products, including our Home Care Plans, and finding new revenue opportunities
• Growing our subscription base and recurring revenue
• Developing affiliate and partnership channels
• Owning the UK P&L and taking full accountability for commercial performance
• Reporting to the Board of Directors and shareholders on performance, forecasts, risks and progress
• Bringing financial discipline, strong MI and governance from your own experience
• Building a strong, accountable culture across the UK team
• Protecting and building the brand, making sure every customer gets a service worth recommending
• Helping shape how we grow internationally

About you

You must have proven contact centre operations management experience at a senior level, including managing managers and taking responsibility for a whole contact centre operation. You’ll know how to read the numbers behind an operation, find where time and money are being lost, and fix it.

You’ll probably come from banking, financial services or something just as commercially demanding. You’ll have senior leadership experience and be used to reporting to a board. You’ll know how to read a P&L, hold people to account and make decisions quickly.

You’ll have a track record of growing a business or operation, whether by improving existing products or finding new ones. You’ll be hands‑on and comfortable in a growing business, and you’ll be excited by the idea of leaving corporate life to help build something.

Experience in subscription businesses, partnerships, home services, insurance or property would be useful, but it isn’t essential.

What’s in it for you

• A competitive salary based on the experience you bring
• A performance bonus linked to business results
• Potential share options for the right person
• Additional benefits for the right candidate, to be discussed at interview
• Working directly with the founders as the business expands internationally
• Real room to grow your role as the company grows