Manager, TechOps

TRUECOMMERCE (COVENTRY) LIMITED; Birmingham; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Health & wellbeing support

Pension/retirement plan

Learning & development

Flexible work arrangements

Collaborative culture

Job summary

TrueCommerce is seeking an experienced leader to head IT Operations for the EMEA region. You will own infrastructure, networks, databases, site reliability, and escalated app support to ensure secure, high-performing technology for regional teams and customers.

You will translate global infrastructure strategy into regional delivery, balance data residency and GDPR needs, and drive automation at scale while partnering with finance and vendors. A hands-on, strategic leader is required.

Qualifications

• 8+ years of experience in IT infrastructure, systems engineering, or technology operations.
• 3+ years leading teams.
• Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
• Proven experience managing regional or multi-site infrastructure operations across cloud, hybrid, and on-prem environments.
• Hands-on experience in networking, cloud platforms (Azure preferred), virtualization, and storage.
• Strong ITIL-aligned service management (incident, problem, and change).
• Experience with infrastructure monitoring, automation, and orchestration tools.
• Demonstrated ability to apply AI-enabled tools and automation to improve operational scale and reliability.
• Solid understanding of cybersecurity, backup & disaster recovery, and GDPR compliance.
• Prior budget management experience.
• Excellent communication skills, with cross-regional and global collaboration.

Responsibilities

• Lead the EMEA Regional Operations Hub as the regional pillar of the global hub-and-spoke model.
• Translate the global infra roadmap into regional execution, considering data residency and GDPR.
• Oversee infra operations, network and database operations for high availability and performance.
• Lead Level 2 application support and site reliability for the region.
• Own delivery of regional services: incident, problems, changes, service requests, monitoring, access control.
• Drive automation and AI to scale capacity and efficiency.
• Manage regional vendor relationships and SLAs.
• Report regional performance and risks to global leadership.
• Build and mentor a high-performing EMEA team and manage hiring/performance.

Skills

IT infrastructure

Team leadership

Cloud platforms (Azure)

ITIL service management

Monitoring & automation

AI-enabled operations

Cybersecurity & DR

Budget management

Communication

Cross-team collaboration

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline

Tools

Azure

Monitoring tools

Automation/orchestration tools

Job description

As Manager of TechOps for EMEA, you will lead the regional operations hub that keeps TrueCommerce’s EMEA business secure, connected, and performing at scale. In this leadership role, you will own the infrastructure, network, database operations, site reliability, and escalated application support that enable our teams and customers to rely on resilient, high-performing technology every day.

You will translate TrueCommerce’s global infrastructure roadmap into meaningful regional execution, building a culture of accountability, ownership, and operational excellence across EMEA. As the voice of the region into the global infrastructure organization, you will influence priorities, surface business needs, and help shape how our global operating model delivers for customers and teams across markets.

This is an opportunity to lead through both scale and transformation by strengthening regional delivery, developing a capable infrastructure team, and helping define how global standards come to life in a complex, growing environment.

In this role, you will lead an EMEA infrastructure and tech operations team of 5.

What You'll Do

Regional Hub Leadership

• Lead the EMEA Regional Operations Hub as the regional pillar of the global hub-and-spoke infrastructure model.
• Execute the global infrastructure roadmap and enterprise standards within EMEA, adapting for regional requirements including data residency and GDPR considerations.
• Serve as the senior regional escalation point for infrastructure matters and represent EMEA priorities to global infrastructure leadership.
• Partner with regional business leaders to align IT infrastructure services with local business needs.

Operations & Delivery Excellence

• Oversee infrastructure operations, network operations, and database operations across EMEA to maintain high availability, performance, and reliability.
• Lead Level 2 application support and site reliability practices for the region.
• Own delivery of regional business services: incident management, problem management, change execution, service requests, monitoring & alerting, access & identity, capacity management, backup & recovery, and local support.
• Drive automation and operational efficiency across monitoring, patching, and provisioning processes.
• Leverage AI and automation to scale operational capacity, improve personal and team efficiency, reduce manual effort, and accelerate consistent, high-quality service delivery.
• Manage regional vendor relationships and service-level agreements.
• Report regional infrastructure performance and risks to global infrastructure leadership on a regular basis.

Budget & Financial Stewardship

• Manage the EMEA infrastructure budget and ongoing spend within the global infrastructure financial framework.
• Partner with finance and procurement to optimize regional vendor spend and improve cost transparency.

Team Leadership & Talent Development

• Build, mentor, and retain a high-performing EMEA infrastructure and operations team.
• Establish a culture of accountability, ownership, and measurable delivery through clear performance metrics.
• Lead hiring and performance management for the regional organization.

Who You Are

• 8+ years of experience in IT infrastructure, systems engineering, or technology operations, including 3+ years leading teams.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Proven experience managing regional or multi-site infrastructure operations across cloud, hybrid, and on-premises environments.
• Hands-on experience in networking, cloud platforms (Azure preferred), virtualization, and storage.
• Strong grounding in ITIL-aligned service management (incident, problem, and change management).
• Experience with infrastructure monitoring, automation, and orchestration tools.
• Demonstrated ability to apply AI-enabled tools and automation to improve operational scale, team productivity, process efficiency, and service reliability.
• Solid understanding of cybersecurity, backup & disaster recovery, and compliance frameworks including GDPR.
• Prior budget management experience.
• Excellent communication skills, with the ability to work across regional and global teams.
• Experience operating within a global hub-and-spoke or follow-the-sun support model preferred.

Time to recharge, with holiday and leave to rest and reset

• Support for your health and wellbeing, both physical and mental
• Retirement savings and protection benefits that help you plan ahead
• Learning and development, with room to grow your career as we do
• Flexibility in how and where you work, built around your team
• A culture where people help each other and share the win

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.

For additional information, visit our website