Manager Service Coordinator Resourse Planner

Shield Industrial; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the UK Industrial door supply sector seeks a Manager Service Coordinator Resource Planner. This vital role entails overseeing mobile service activities, ensuring excellent customer service, and managing a team under demanding deadlines. The ideal candidate will possess substantial management experience and excellent communication skills to drive service excellence.

Benefits

Competitive salary and incentives

Private Medical Insurance

Complimentary onsite car parking

Opportunity for personal development

20 days holiday per annum plus public holidays

Qualifications

• Experience managing mobile service engineers
• Excellent communication and negotiation skills
• Demonstrated ability to deliver service excellence

Responsibilities

• Manage service coordination operations and mobile engineer scheduling
• Ensure high levels of customer care and service delivery
• Control administration functions and performance management

Skills

Communication

Management

Negotiation

Education

Management experience

Job description

Manager Service Coordinator Resourse Planner

Join to apply for the Manager Service Coordinator Resourse Planner role at Shield Industrial Ltd

Manager Service Coordinator Resourse Planner

1 month ago Be among the first 25 applicants

Join to apply for the Manager Service Coordinator Resourse Planner role at Shield Industrial Ltd

Excellent opportunity to join a market leader within the UK Industrial door supply and service sector operating nationwide on a 24/7 basis delivering the highest level of customer care to our client base.

This is an exciting role which requires experience of managing facility delivering effective labour planning, controlling of mobile service vans, whilst managing administration functions for business centre team.

In this arena only service levels constantly delivering excellence will be accepted by the client

The Role

Managing office operating as a Service Coordination facility, you will be responsible for the management of all installation, repair, service, maintenance and PPM works on customer sites across the North Central regions

Managing coordination of mobile engineers providing attendance on all client sites for industrial and commercial doors, including loading bay equipment throughout the region

Demonstrating experience managing a busy facility working to demanding deadlines, team delivering can-do attitude, creative solutions, high level of energy, enthusiasm and happy to communicate with customers and colleagues at all levels

Ideally we need you to be

Well educated with management experience of mobile service Engineers

Manage professional team delivering the highest level of service excellence to the client

Excellent communication and telephone skills within Industrial service sector

Experienced Management Of

Negotiating client site attendance timescale, costs, performance

Review Company performance management systems

Field service management software data

Responsibility P&L performance v forecast

Employment Package

Competitive salary and incentives package depending on experience

Permanent employment contract subject to successful probationary period

Complimentary onsite car parking provided adjacent to office facilities

Opportunity for personal development / progression

Private Medical Insurance

20 days holiday per annum once 6 month probationary is completed (and successful) + Public holidays)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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