Manager, Retail, EMEA

Rosewood Hotel Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Rosewood Hotel Group is seeking a Manager, Retail, EMEA to deliver a consistent and elevated guest experience across physical stores, e-commerce platforms and product collections. You will combine creativity with commercial awareness to lead visual merchandising initiatives, support product development and brand collaborations.

Working with Retail, Marketing, Design and Digital teams, you will take ownership of projects from concept to launch, ensuring products, packaging and content remain

Qualifications

• Experience in luxury retail, hospitality, visual merchandising, product development, buying or brand-focused environments.
• Strong eye for design and deep understanding of luxury brand presentation and customer experience.
• Experience with leading creative projects and collaborating with designers, suppliers, manufacturers and external partners.
• Commercially aware, able to analyze sales performance and translate insights into recommendations.
• Experience with e-commerce merchandising and digital retail presentation; familiarity with Shopify or similar platforms.
• Organised and collaborative project manager who thrives in a fast-paced environment.

Responsibilities

• Shape and deliver inspiring visual merchandising concepts, in-store displays and retail presentations that enhance the guest experience and support commercial performance.
• Lead the styling and creative direction of retail, lifestyle and e-commerce photography, ensuring a consistent and elevated brand aesthetic across channels.
• Develop and deliver creative collaborations with designers, artists, brands and other partners, from concept and product development through launch and review.
• Manage the visual presentation and merchandising of Rosewood's e-commerce platform, supporting engaging customer experiences and business growth.
• Research and identify new product opportunities, supporting the development of distinctive collections aligned with market trends, customer demand and brand positioning.
• Analyse sales and category performance to identify opportunities, inform product decisions and support retail growth across the EMEA region.

Skills

Luxury retail

Visual merchandising

Product development

Brand presentation

Buying

Creative project leadership

E-commerce merchandising

Tools

Shopify

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Retail team supports the strategy and growth of retail across Rosewood's collection of luxury hotels and resorts worldwide. Working closely with corporate, brand and property teams, the team creates distinctive retail products and experiences that express Rosewood's Sense of Place philosophy, elevate brand positioning, and inspire discovery among guests and local communities. From thoughtfully curated product collections to engaging in-store and e-commerce experiences, the team plays a key role in strengthening the connection between guests and the destinations they visit.

Reporting to the Director, Retail, EMEA, this role works across a diverse network of hotels, corporate stakeholders and external partners to help shape the future of retail across the region.

YOUR ROLE

As Manager, Retail, EMEA, you will help create a consistent and elevated Rosewood retail experience across physical stores, e-commerce platforms and product collections. Combining creativity with commercial awareness, you will lead visual merchandising initiatives, support product development and brand collaborations, and enhance the presentation and performance of Rosewood's retail offering.

Working closely with Retail, Marketing, Design, Digital, hotel teams and external partners, you will take ownership of projects from concept through launch, ensuring products, packaging, content and customer touchpoints remain distinctive, relevant and commercially effective.

HOW YOU'LL MAKE THE PLACE

• Shape and deliver inspiring visual merchandising concepts, in-store displays and retail presentations that enhance the guest experience and support commercial performance.
• Lead the styling and creative direction of retail, lifestyle and e-commerce photography, ensuring a consistent and elevated brand aesthetic across channels.
• Develop and deliver creative collaborations with designers, artists, brands and other partners, from concept and product development through launch and review.
• Manage the visual presentation and merchandising of Rosewood's e-commerce platform, supporting engaging customer experiences and business growth.
• Research and identify new product opportunities, supporting the development of distinctive collections aligned with market trends, customer demand and brand positioning.
• Analyse sales and category performance to identify opportunities, inform product decisions and support retail growth across the EMEA region.

COULD THIS BE YOU?

• You bring experience in luxury retail, hospitality, visual merchandising, product development, buying or brand-focused environments.
• You have a strong eye for design and a deep understanding of luxury brand presentation and customer experience.
• You are experienced in leading creative projects and collaborating with designers, suppliers, manufacturers and external creative partners.
• You are commercially aware, comfortable analysing sales performance and able to translate insights into practical recommendations.
• You have experience with e-commerce merchandising and digital retail presentation, with familiarity using Shopify or similar platforms.
• You are an organised and collaborative project manager who thrives in a fast-paced environment, balancing creativity with business priorities and maintaining exceptional attention to detail.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.