Manager Production Machining Support & Service – UK & IRL

Hexagon Manufacturing Intelligence; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Enhanced Maternity & Paternity Pay Cycle Scheme

Job summary

Hexagon Manufacturing Intelligence is seeking a Manager for Production Machining Support & Service in the UK & Ireland. This role involves leading the regional Support & Service team, enhancing customer satisfaction, and ensuring operational excellence in service delivery for production machining products.

Applicants should possess a Bachelor's degree in Engineering or a related field and have experience in technical support or service management within the manufacturing industry. This position comes with a permanent and full-time contract, along with enhanced maternity and paternity pay.

Qualifications

• Bachelor's degree in Engineering, Manufacturing Technology or related discipline.
• Proven experience in technical support, service management, or customer-facing roles.
• Strong expertise in CAM software and production machining processes.

Responsibilities

• Lead and manage the regional Support & Service team for production machining products.
• Oversee service delivery for CAM Software and Post Processors.
• Identify opportunities for upselling and value-added services.

Skills

Technical Acumen

Leadership & Team Development

Customer Focus & Service Excellence

Operational Excellence

Analytical Problem Solving

Collaboration & Stakeholder Management

Education

Bachelor's degree in Engineering or Manufacturing Technology

Job description

Job title: Manager Production Machining Support & Service – UK & IRL

VN: 2900

Location: UK or Ireland

The Support & Service function is a key driver of customer success, business growth, and operational excellence across Northern Europe. Serving as the bridge between customers, regional teams, and global product organisations, this role ensures that users of our Production Machining solutions maximise the value of their investment. By delivering expert support for CAM software, post processors, and related technologies, the position strengthens customer loyalty, accelerates adoption of new capabilities, and contributes directly to retention, revenue growth, and market leadership. Through a combination of technical expertise, service excellence, and strategic alignment with global standards, the role helps shape an exceptional customer experience across the region. In this role you will report to the Senior Manager Support & Service – Northern Europe.

• Lead and manage the regional Support & Service team for production machining products, ensuring operational excellence and customer satisfaction.
• Oversee service delivery for CAM Software, Post Processors, and related solutions, maintaining high technical standards.
• Promote collaboration within the team and across internal/external stakeholders to ensure scalability and efficiency.
• Implement processes and best practices aligned with global governance while adapting to local requirements.
• Identify opportunities for upselling and value‑added services to position Support & Service as a revenue contributor.
• Monitor and optimise workflows to improve productivity and customer experience.
• Support strategic initiatives for continuous improvement and innovation in service delivery.

Core competencies

• Educational Foundation – Bachelor's degree in Engineering, Manufacturing Technology, or a related discipline; advanced qualifications are considered an advantage.
• Leadership & Team Development – Inspires, mentors, and develops high-performing technical support professionals while effectively managing teams, projects, and resources in a dynamic environment.
• Customer Focus & Service Excellence – Builds trusted customer relationships and delivers exceptional service experiences that drive customer success, satisfaction, and long‑term loyalty.
• Technical Acumen – Demonstrates strong expertise in CAM software, post processors, production machining processes, and manufacturing technologies.
• Collaboration & Stakeholder Management – Effectively engages and influences customers, partners, and cross‑functional teams through excellent communication and interpersonal skills.
• Operational Excellence – Drives process improvements, standardisation, and best‑practice implementation to enhance service quality, efficiency, and business performance.
• Analytical Problem Solving – Resolves complex technical and operational challenges through structured analysis, sound judgement, and a proactive approach.
• Industry Experience & Business Insight – Brings proven experience in technical support, service management, or customer‑facing roles within the manufacturing, production machining, or CAM software industry.
• Adaptability & Regional Engagement – Thrives in a fast‑paced environment and is willing to travel across the region to support customers, teams, and business objectives.

What we offer

• Permanent and full‑time contract
• Enhanced Maternity & Paternity Pay Cycle Scheme