Manager, Process Excellence

Catalent Pharma Solutions; Bathgate; On-site; GBP 70,000 - 90,000; Full time

Job summary

Catalent Pharma Solutions in Bathgate, UK is seeking a Manager, Process Excellence to lead global process governance for clinical supply systems. This onsite role focuses on compliance, efficiency, and standardization across sites, acting as the business owner for core systems and coordinating system testing and validation.

You will drive continuous improvement, collaborate with Quality, IT, and Operations, and deliver training and communications for new processes and releases, with leadership

Qualifications

• Bachelor’s degree in science, engineering, operations, supply chain, or related field.
• Proven years of relevant experience in clinical supply, GMP operations, process excellence, or business systems.
• Strong knowledge of GMP regulations, Computer System Validation practices, SOP authorship, and system lifecycle expectations.
• Experience with system testing, UAT coordination, and requirement documentation.
• Strong analytical and process-mapping skills; ability to simplify complex workflows.
• Excellent communication skills and ability to influence across global functions and sites.
• Demonstrated ability to manage multiple projects with tight deadlines.
• Leadership experience at Catalent (NGGL, GOLD, LEAD Now, GM Excellence, GROW) may substitute external experience.

Responsibilities

• Own and maintain global SOPs, work instructions, forms, and process documentation for CSS operations.
• Act as business owner for key clinical supply systems, managing requirements, enhancements, and user support.
• Gather, document, and approve business requirements for system changes and new functionality.
• Coordinate and support system testing activities, including UAT, validation deliverables, and deployment readiness.
• Provide guidance and troubleshooting to site SMEs on process execution, system functionality, and issue resolution.
• Deliver training, onboarding, and communications related to new processes and system releases.
• Monitor process performance metrics, identify improvement opportunities, and lead CI initiatives.
• Collaborate daily with Quality, IT, Operations, and site teams to drive harmonization and compliance.

Education

Bachelor’s degree in science, engineering, operations, supply chain, or related field

Tools

SFX

JDE

TrackWise

Global TrackWise

SIS/CCS

ValGenesis

Job description

Position Summary

We have an opportunity for a Manager, Process Excellence to join our team and lead global process governance for clinical supply systems. In this role, you will ensure compliance, efficiency, and standardization across multiple sites. You will act as a key partner for system lifecycle management, process harmonization, and continuous improvement initiatives. This position offers the chance to collaborate with cross-functional teams and drive impactful transformation projects.

Location: Bathgate, UK (or any Catalent site)
100% Onsite

The Role

• Own and maintain global Standard Operating Procedures, work instructions, forms, and process documentation to ensure compliant and standardized CSS operations.

• Act as the business owner for key clinical supply systems, managing process requirements, enhancements, and user support.

• Gather, document, and approve business requirements (User Requirement Specifications/Functional Requirement Specifications) for system changes and new functionality.

• Coordinate and support system testing activities, including User Acceptance Testing, validation deliverables, and deployment readiness.

• Provide guidance and troubleshooting support to site subject matter experts on process execution, system functionality, and issue resolution.

• Deliver training, onboarding, and communications related to new processes, procedural updates, and system releases.

• Monitor process performance metrics, identify improvement opportunities, and lead continuous improvement initiatives.

• Collaborate daily with Quality, Information Technology, Operations, and site teams to drive harmonization, change control activities, compliance, and operational excellence.

The Candidate

Minimum Requirements

• Bachelor’s degree in science, engineering, operations, supply chain, or related field.

• Proven years of relevant experience in clinical supply, Good Manufacturing Practice operations, process excellence, or business systems.

• Strong knowledge of Good Practice regulations, Computer System Validation practices, Standard Operating Procedure authorship, and system lifecycle expectations.

• Experience with system testing, User Acceptance Testing coordination, and requirement documentation.

• Strong analytical and process-mapping skills; ability to simplify complex workflows.

• Excellent communication skills and ability to influence across global functions and sites.

• Demonstrated ability to manage multiple projects with tight deadlines.

• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.

Preferred Skills & Background

• Experience with Catalent systems: SFX, JDE, TrackWise/Global TrackWise, SIS/CCS, ValGenesis.

• Lean Six Sigma, process excellence, or business analysis credentials.

• Experience writing Standard Operating Procedures/Work Instructions for both system and non-system processes.

• Experience as a system owner or process owner in a regulated environment.

Why You Should Join Catalent

• With nearly 25 years of experience, our Bathgate location in Scotland, UK is an integral part of Catalent’s European clinical supply services network. This 141,000 sq. ft. facility offers a comprehensive range of capabilities to support sponsors’ studies throughout the UK, Europe, and beyond.

• Competitive Salary – Reflecting your experience and skills.

• Benefits – A pension scheme matching up to 7.5% and life assurance. Enjoy BUPA private medical insurance, a generous holiday entitlement that increases with tenure, and the option to trade leave.

• Career Development – Access high-quality training, mentoring, and cross-functional opportunities within Catalent’s global network. Benefit from a subscription to LinkedIn Learning, providing access to 10,000+ online courses.

• Health & Wellbeing – Includes an employee assistance programme, on-site canteen facilities, and an active safety and “Patient First” culture. Join Employee Resource Groups that foster a diverse and inclusive workplace. Plus, participate in charitable activities.

• Excellent Location – Just a few minutes’ drive from J3A of the M8, with free on-site parking.

personal initiative. dynamic pace. meaningful work.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.