Manager PCN Social Media

Cardiff and Vale University Health Board; Liverpool; On-site; GBP 20,000 - 26,000; Full time

Job summary

North Liverpool Primary Care Network is seeking a proactive Care Coordinator to join our dynamic team. You will support patients to access the right services at the right time, working with PCN leaders, practice teams and partners to improve outcomes and patient experience across the network.

Your role involves promoting our services through social media, coordinating outreach work, and contributing to quality improvements.

Qualifications

• Experience supporting patients and coordinating care in primary care or NHS settings.
• Familiar with EMIS and NHS data systems.
• Good organisational and multitasking abilities.
• Strong communication and interpersonal skills.
• Commitment to continuous professional development.

Responsibilities

• Undertake PCN directed priorities and support care coordination.
• Manage social media and stakeholder communications.
• Support personalised care requirements and referrals.
• Assist with appointment audits and outreach coordination.
• Support PCN neighbourhood leads and clinical director.
• Collect patient feedback and contribute to service improvements.

Skills

Administrative support

NHS experience

EMIS experience

Data collection

Social media management

Communication

Team collaboration

Education

ECDL or equivalent Diploma/HNC level

NVQ Level 2 Business Administration

Tools

Excel

Microsoft Office

Teams

EMIS

Job description

At North Liverpool Primary Care Network, we pride ourselves on being a forward-thinking organisation that embraces innovation, collaboration and continuous improvement. Working within our Care Coordinator team, you will thrive in a fast-paced environment where no two days are the same. You will play a pivotal role in supporting patients to access the right services at the right time, helping to improve outcomes and patient experience across our network. As a key member of the team, you will also act as an ambassador for the work of the PCN, helping to showcase our services, successes and community impact through social media and digital engagement. You will be the link between our teams, patients and wider stakeholders, promoting the valuable work taking place across the network and ensuring our achievements are shared with the communities we serve. This is an exciting opportunity for someone who is proactive, organised and passionate about making a difference, with the ability to build strong relationships, adapt to changing priorities and contribute to the continued development of innovative primary care services. Why join us? Be part of a progressive and supportive PCN focused on improving patient care. Work in a varied and dynamic role with opportunities to develop new skills. Help shape and promote innovative services that make a real difference to local communities. Join a team that values collaboration, creativity and continuous improvement., This role offers the opportunity to be at the heart of Primary Care Network development, supporting projects that make a real difference to patients, practices and the wider community. With a varied workload and no two days the same, it is ideal for someone who enjoys building relationships and contributing to innovative healthcare services. As a Care Coordinator, you will work with PCN leaders, practice teams and partner organisations to improve patient care and access to services. You will support patients with personalised care needs, helping them navigate health and community services and access the right support at the right time. You will help promote the work of the PCN through social media, patient engagement activities and health campaigns, raising awareness of local services, screening programmes, immunisations and wellbeing initiatives. You will also support the Patient Participation Group, gather patient feedback and contribute to service improvements. Working closely with the PCN Manager, Clinical Director and partner organisations, you will support quality improvement projects, audits and healthcare programmes while developing partnerships that enhance integrated patient care. This is an exciting opportunity for a proactive and organised individual who thrives in a fast-paced environment and wants to play a key role in improving health outcomes across North Liverpool. 1. Undertake work in line with PCN directed priorities. 2. Manager PCN Social Media 3. Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids 4. Support Link worker manager, with appointment audits and coordinator of outreach work 5. Support PCN Neighbourhood leads 6. Support PCN Clinical director and PCN manager 7. Send Patient surveys for PCN Practices 8. Raise awareness of health promotion in PCN Practices 9. Support PCN Leads with uptake of national screening programmes 10. Support PCN Leads with immunisation programs 11. Support delivery of the PCN covid vaccination programme 12. Direct liaison with multi agencies to coordinate care for patients 13. Lead PCN patient participation group 14. Run PCN Extended access audits 15. To support patient/carer contact roles, and collate patient and carer feedback on their experiences 16. Support Quality and Outcome Frameworks and other DES/LES specifications 17. Maintain and develop PCN engagement with all practice staff and encourage best practice 18. Perform any other duties assigned by management

• ECDL or equivalent Diploma/ HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience) Demonstrable commitment to professional and personal development, Training in motivational coaching and interviewing or equivalent Oliver McGowan training
• Excel, microsoft office training
• Teams training, Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations Working in a multi-disciplinary setting where influence and negotiation is required Knowledge/familiarity with medical terminology, Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience in use of EMIS databases
• Experience of working in the NHS with or in general practice Vulnerable adults awareness Experience of care of the elderly, Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience in use of EMIS databases
• Experience of working in the NHS with or in general practice Vulnerable adults awareness Experience of care of the elderly
• Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
• North Liverpool is the largest Primary Care Network (PCN) in Liverpool, comprising 21 aligned GP practices serving a weighted population of approximately 150,000 patients. Our network brings together forward-thinking GP practices and multidisciplinary healthcare professionals who are dedicated to delivering high-quality, patient-centred, and integrated care. Through collaboration and innovation, we strive to improve health outcomes and meet the evolving needs of our diverse local communities.