PCN Manager Phoenix Health Primary Care Network

NHS; Princes Risborough, Chinnor; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days annual leave pro rata

Employee Assistance Programme 24/7

Not-for-profit NHS federation

Job summary

Phoenix Health Primary Care Network is seeking an experienced PCN Manager to provide strategic leadership, governance and organisational support across the network. You will work with the Clinical Director, PCN Board and member practices to shape the Network's future and ensure delivery of its priorities.

This part-time role (15 hours/month, fixed term 12 months) involves governance oversight, line management of the Operations & Workforce Lead and cross-site collaboration to improve patient care

Qualifications

• Experience in General Practice, Primary Care or NHS governance.
• Proven ability to manage multiple stakeholders and competing priorities.
• Strong leadership, planning and report-writing skills.
• Full clean driving licence and willingness to travel across sites.

Responsibilities

• Strategic Leadership: support the Clinical Director and PCN Board in delivering strategic objectives.
• Governance and Board Support: prepare agendas, minutes and maintain governance docs.
• Line Management and Professional Support: manage the PCN Operations & Workforce Lead and support performance development.
• Performance Oversight: monitor delivery, budgets and risks, and report to the Clinical Director.

Skills

Strategic Leadership

Governance

Board Support

Performance Oversight

Education

Bachelor’s degree or higher

CPD participation

Job description

PCN Manager Phoenix Health Primary Care Network

Post: 15 hours per month fixed term 12 months

Base:Across PCN PracticeLocations and Bucks

25 days annual leave plus bank holidays pro rata

Employee Assistance Programme with 24/7 confidential support

For a full job description please email: [e-mail]

We are seeking an experienced and ambitious PCN Manager to provide strategic leadership, governance and organisational support to our Primary Care Network (PCN). Working closely with the Clinical Director, PCN Board and member practices, you will play a pivotal role in shaping the future direction of the Network and ensuring the successful delivery of its strategic priorities.

This is an exciting opportunity for a skilled Primary Care or NHS leader who can bring strategic insight, strong governance expertise and a collaborative approach to support the ongoing development of the PCN and the services we provide to our population.

Main duties of the job

This is a flexible, part-time position ideally suited to an experienced Primary Care or NHS Manager who can provide strategic oversight, organisational leadership and governance while supporting the operational leadership provided by the PCN Operations & Workforce Lead.

About the PCN

Phoenix Health PCN brings together three GP practices across Buckinghamshire working collaboratively to deliver more coordinated, accessible, and proactive healthcare for our local communities.

Our multidisciplinary team includes Health and Wellbeing Coaches, Clinical Pharmacists who support safe and effective medicines management, Pharmacy Technicians who assist with repeat prescribing and medication reviews, Care Coordinators who help patients navigate health and social care services, and Paramedics who provide timely assessment and urgent care within the community.

As demand grows and the needs of our population become increasingly complex, we are committed to strengthening our workforce further. We aim to expand our team with dedicated professionals who can help us provide tailored support to our most vulnerable patients such as those who may struggle with long-term conditions, frailty, social isolation, or barriers to accessing care. Our goal is to enhance continuity of care, improve patient outcomes, and ensure that everyone receives the right care at the right time.

About us

FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Job responsibilities

Key Responsibilities

Strategic Leadership

• Support the Clinical Director and PCN Board in delivering the Network's strategic objectives.
• Provide professional advice on operational, governance and organisational matters.
• Support the development and review of the PCN's annual business plan and work programme.
• Ensure that agreed priorities are translated into clear operational actions.
• Identify opportunities to improve efficiency, collaboration and service delivery across the Network.

Governance and Board Support

• Attend and support PCN Board meetings.
• Prepare agendas, reports and supporting documentation in conjunction with the Clinical Director.
• Ensure accurate minutes and action logs are maintained.
• Monitor progress against Board decisions and agreed actions.
• Maintain governance documentation, policies and organisational records.
• Support compliance with the PCN DES, national guidance and local contractual requirements.
• Maintain oversight of the PCN risk register and ensure risks are appropriately escalated.

Line Management and Professional Support

• Provide line management for the PCN Operations & Workforce Lead.
• Hold regular one-to-one meetings to review progress, priorities and wellbeing.
• Support objective setting, performance development and annual appraisal.
• Provide mentoring, coaching and professional guidance.
• Support the resolution of operational challenges and remove barriers to delivery.
• Escalate significant issues to the Clinical Director where appropriate.

Performance Oversight

• Review delivery against the PCN's objectives, contractual requirements and work plan.
• Monitor key performance indicators and operational reports.
• Provide assurance to the Clinical Director and Board regarding progress and delivery.
• Identify areas of risk or underperformance and work with the Operations & Workforce Lead to develop improvement plans.
• Ensure appropriate reporting arrangements are in place.
• Support oversight of PCN budgets and commissioned funding.
• Review financial reports and expenditure with the finance team.
• Support planning for investment of PCN resources.
• Ensure resources are used effectively and in line with agreed priorities

Person Specification

Qualifications

• Educated to degree level or equivalent experience
• Evidence of continuing professional development

Personal Attributes

• Professional and approachable.
• Highly organised with excellent attention to detail.
• Flexible and adaptable.
• Calm under pressure.
• Collaborative and supportive leadership style.
• Able to influence and build effective relationships.
• Committed to continuous improvement and high-quality patient care.
• Full clean driving licence, ability to travel across sites

Experience

• Significant experience of working within General Practice, Primary Care or the NHS.
• Previous experience in a Practice Manager, PCN Manager or equivalent healthcare management role.
• Experience supporting Boards, committees or senior leadership teams.
• Experience of governance, operational management and organisational development.
• Experience line managing or supervising staff.
• Experience managing multiple stakeholders and competing priorities.
• Excellent organisational and planning skills.
• Strong leadership and interpersonal skills.
• High-quality report writing and minute-taking skills.
• Ability to analyse information and provide clear recommendations.
• Ability to work independently with minimal supervision.

Skills and knowledge

• Strong understanding of Primary Care Networks and the PCN DES.
• Knowledge of NHS governance and organisational structures.
• Understanding of workforce, finance and performance management within primary care.
• Knowledge of information governance and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.