Manager - Payment Fraud Control Design and Delivery (Secondment until 31/08/27)

HSBC Holdings plc; Leeds; On-site; GBP 70,000 - 90,000; Full time

Job summary

HSBC Holdings plc in the United Kingdom is seeking an experienced Manager to lead Payment Fraud Control Design and Delivery within Economic Crime Prevention. The role focuses on developing strategies, overseeing controls, and partnering with analytics teams to protect customers and the business.

The position requires proven management in a fraud function, in-depth knowledge of fraud systems such as Feedzai, and experience with vendors like Biocatch and Threatmetrix to deliver robust controls

Qualifications

• Proven expertise at management level within an existing Fraud function.
• Knowledge of HSBC UK products, policies and processes.
• Experience with Fraud Detection systems such as Feedzai and with third-party vendors like Biocatch and Threatmetrix.
• Knowledge of delivery of controls and design methods.
• Experience in risk environments (FLoD/SLoD preferred).
• Experience developing new processes in Fraud Strategy/Analytics/Operations/Policy.
• Understanding of best-in-class fraud management.
• Experience across multiple payment fraud typologies and engaging with senior stakeholders.

Responsibilities

• Support development of strategies and protocols monitored by analysis of fraud patterns.
• Interpret MI and trends, identify issues and escalate risks.
• Ensure changes can be developed and implemented.
• Work with operations to design controls in fraud treatment strategy.
• Collaborate with Strategic Fraud Analytics to develop models and tools.

Skills

Fraud management

Stakeholder engagement

Analytics

Risk assessment

Team leadership

Tools

Feedzai

Biocatch

Threatmetrix

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Payment Fraud Control Design and Delivery.

Within Economic Crime Prevention we focus on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will report tothe Senior Manager – Payment Fraud Control Design within Economic Crime Prevention who are responsible for the management of fraud across the business, ensuring that fraud controls are fully optimised to prevent, detect and mitigate fraud for HSBC UK and its customers.

The Fraud Control Design team are also responsible for implementing solutions through change initiatives either directly within the fraud remit or influencing and delivering the enhancement of controls outside of the broader fraud function within the FLoD.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Support the development of strategies and protocols that are monitored and delivered through analysis of fraud patterns and implemented within our fraud detection systems and processes across the payment fraud typology
• Interpret MI and trends, identifying issues and risks and escalating potential issues with strategies to address fraud and risk
• Ensure that any required changes can be developed and implemented
• Work closely with the operational teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy
• Maintain close working relationships with the Strategic Fraud Analytics function to develop models and optimisation tools that meet business requirements and risk appetite

To be successful in this role you should meet the following requirements:

• The role holder will ideally have proven expertise at management level within an existing Fraud function
• Detailed knowledge of HBUK products, policies and processes
• Experience of working in an environment supported by Fraud Detection systems such as, Feedzai,and with external third party vendors e.g. Biocatch, and Threatmetrix is essential
• Knowledge of delivery of controls and design methods
• Relevant work experience in a risk environment preferred FLoD or SLoD
• Experience of developing new processes and ways of working within a Fraud Strategy/Analytics/Operations/Policy function preferred
• Experience of understanding what best in class fraud management looks like is essential
• Experience of working across multiple Payment fraud typologies and engaging with senior level stakeholders is essential

Should you wish to understand more about the role or have any questions we will be holding drop in sessions as follows.

Monday 2nd November 2026 at 09:15 – 10:00

https://hsbc.zoom.us/j/92939974930?pwd=BmJoe3jFYgeYqJR5CKYFCF3wOBlNy9.1&from=addon

Wednesday 4th November 2026 16.15 – 17:00

https://hsbc.zoom.us/j/92850656617?pwd=E5pAquVcIN0McJtvnPvLp0sZM7U0aa.1&from=addon

Or join in person: Room - Teacake (Stourton B)

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].