Manager - Operational Design & Delivery

HSBC; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

HSBC in the UK is seeking an experienced Manager– Operational Design & Delivery to help design, document and embed scalable operating models for the Asset Management Alternatives team. You will partner with global stakeholders to enable new investment capabilities and strengthen existing ones.

The role encompasses end-to-end process mapping, governance with risk and controls functions, and coordination with third-party providers to ensure seamless service delivery across geographies.

Qualifications

• Experience in investment operations / middle office within asset management.
• Strong project management, organisational and stakeholder management skills.
• Demonstrated capability in operational risk management in a changing environment.
• Experience working with outsourced service providers and assessing offerings.
• Commercially minded and client-centric with ability to translate complex information.

Responsibilities

• Design and set up operating models for new and evolving Alternatives capabilities, including portfolio/fund structures across asset classes, countries and entities.
• Deliver changes to existing operating models to reflect new services, processes, controls and regulatory expectations.
• Contribute to a global operating framework, including complexity and risk assessments, and end-to-end documentation aligned to HSBC standards.
• Drive end-to-end process mapping in collaboration with functional architecture, risk & controls teams to ensure appropriate review and assurance.
• Assist with third-party provider engagement (e.g., fund administrators, loan services, transfer agents, custodians, cash management solutions), including initial set-up and ongoing service assessment.
• Support inorganic initiatives and cross-border transactions by contributing to operational due diligence, integration planning, impact/cost assessment, and risk & issues management.

Skills

Project management

Stakeholder management

Operational risk management

Investment operations

Alternative investments

Global operating model design

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager– Operational Design & Delivery within our HSBC Asset Management Alternatives team. The team is building out its global operating model to support a fast-growing platform spanning private markets, hedge funds, real assets, infrastructure and private debt. The purpose of this role is to partner with stakeholders globally to design, document and embed scalable operating models, controls and third-party service arrangements that enable new investment capabilities and strengthen existing ones.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Support the design and set-up of operating models for new and evolving Alternatives capabilities, including portfolio/fund structures across asset classes, countries and entities.
• Help deliver changes to existing operating models to reflect new services, processes, controls and regulatory expectations.
• Contribute to a global operating framework, including complexity and risk assessments, and end-to-end documentation aligned to HSBC standards.
• Drive end-to-end process mapping in collaboration with Functional Architecture, 1st Line of Defence Risk & Controls and 2nd Line of Defence to ensure appropriate review and assurance.
• Assist with third-party provider engagement (e.g., fund administrators, loan services, transfer agents, custodians, cash management solutions), including initial set-up and ongoing service assessment.
• Support inorganic initiatives and cross-border transactions by contributing to operational due diligence, integration planning, impact/cost assessment, and risk & issues management.

To be successful in this role you should meet the following requirements:

• Experience in investment operations / middle office within asset management (or other similar domains), with exposure to alternative investment products would be essential; Real Assets and/or Private Credit operating models and fund structures are desirable
• Strong project management, organisational and stakeholder management skills, with the ability to deliver accurately to deadlines.
• Demonstrated capability in operational risk management in a changing environment, with a continuous improvement mindset.
• Experience working with outsourced service providers and assessing operational/technology service offerings.
• Commercially minded and client-centric, able to translate complex information into pragmatic operational solutions.
• Clear, confident communicator able to engage professionally with clients, investors and colleagues across geographies.