Manager of Customer Success

JFrog; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Manager of Customer Success for the UK, Ireland, and France. The role involves managing Customer Success teams and driving customer adoption of solutions. Candidates should have over 5 years of experience in technical management roles and excellent leadership capabilities. This position offers a unique opportunity to foster a culture of excellence while collaborating closely with various departments. Competitive salary and career growth opportunities are available.

Qualifications

• 5+ years of experience in customer-facing technical management roles.
• Experience with technical pre/post-sales of hybrid solutions is an advantage.
• Solid foundation of CI/CD and Cloud infrastructure.

Responsibilities

• Direct management of three Customer Success teams across the region.
• Define and execute the CS strategy for the UK, Ireland, and France.
• Act as a 'Player-Coach' in technical sessions with customers.
• Drive key performance indicators like Gross Retention and Customer Health Scores.
• Partner closely with Sales, Professional Services, and Product Engineering.

Skills

Leadership capabilities

Experience in managing technical teams

Customer-facing technical management

DevOps knowledge

Job description

Manager of Customer Success

London, UK | Customer Success Share position

Residency in the Greater London Area is required.

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including most of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production a concept we call “liquid software.” Wouldn’t it be amazing if you could join us in our journey?

We are looking for a Manager of Customer Success UK, Ireland & France to lead the local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions. The ideal candidate will bring a history of demonstrated leadership of postsales, working with Technical Success Managers, Solutions Architects, or technology consultants, with an emphasis on coaching, messaging development, and support of strategic solution sales.

As a Manager of Customer Success UK, Ireland & France in JFrog you will...

• Leadership & Team Development: Direct management of three Customer Success teams across the region. You will mentor CS Managers and individual contributors, fostering a culture of technical excellence and proactive advocacy.
• Strategic Regional Oversight: Define and execute the CS strategy for the UK, Ireland, and France, accounting for local market nuances and language requirements (particularly for the French market).
• Technical Advocacy: Act as a "Player-Coach." You will occasionally join deep-dive technical sessions to help customers architect solutions involving Artifactory, Xray, and the wider JFrog Platform.
• Operational Excellence: Drive key performance indicators, including Gross Retention, Net Retention, and Customer Health Scores.
• Cross-Functional Collaboration: Partner closely with Sales, Professional Services, and Product Engineering to ensure a seamless feedback loop between the customer and our roadmap.

To be a Manager of Customer Success UK, Ireland & France in JFrog you need...

Phenomenal leadership capabilities, including experience in managing a technical group of engineers and architects.

5+ years of experience in customer-facing technical management roles.

Experience with technical pre / post-sales of hybrid solutions (On-prem & SaaS) is an advantage.

Solid foundation of DevOps, DevSecOps, CI / CD, and Cloud infrastructure and Application Security is an advantage.

Experience with Data Center architectures, including networking, storage, computing, management and monitoring, backups, high availability, and disaster recovery.