Manager in Lancaster)

Ad Warrior Ltd; Lancaster; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading company is looking for a Manager to oversee the Lancaster & District Homeless Action Service. This pivotal role involves operational management, team leadership, and strategic development to provide high-quality support to homeless individuals. If you have extensive experience with vulnerable populations and strong leadership skills, this is an excellent opportunity to make a significant impact.

Qualifications

• Professional knowledge of working with vulnerable adults and homelessness.
• Extensive experience in managing services for individuals with complex needs.
• Strong leadership and management skills, with the ability to motivate a team.

Responsibilities

• Manage Lancaster & District Homeless Action Service operationally, ensuring high-quality support.
• Foster partnerships within the hub and oversee day-to-day operations.
• Monitor and evaluate service effectiveness, preparing reports for the Board.

Skills

Leadership

Interagency working

Problem-solving

Communication

Organisational skills

Risk management

Education

Bachelor level qualification or equivalent experiential learning

Job description

Manager

Location: Lancaster LA1 1BJ or such other place as required

Salary: Starting salary £30,903.60 for 30 hours per week, £38,626 to £41,511 (FTE), NJC Salary Scale PO2

Hours : 30 hours per week (with a possibility of increasing to 37.5 hours if required)

Closing Date : 12 noon on Monday 30 th June

The Role

The post holder will operationally manage Lancaster & District Homeless Action Service ensuring effective day-to-day management and the delivery of high-quality support to street homeless individuals with complex needs. This role involves leading and managing a team of staff and volunteers and facilitating a hub for a range of services. The post holder will foster strong partnerships within the hub ensuring it operates efficiently, safely and in line with LDHAS's values and policies. The post-holder will also lead LDHAS in the strategic development of its vision as a hub for a range of services. This includes strategy and business planning development and articulating LDHAS's vision and mission in partnership with the Board.

Key Responsibilities

* Provide strong and effective leadership to the operational team, fostering a positive and collaborative working environment.

* Oversee the day-to-day operations of LDHAS services, ensuring they are delivered to a high standard and in line with agreed policies and procedures.

* Manage and support the performance and development of staff and volunteers, including supervision, appraisal, and training.

* Develop and maintain effective working relationships with partner agencies and stakeholders within the hub and the wider community.

* Ensure the hub operates as a safe and welcoming environment for service users, staff, and volunteers, adhering to health and safety regulations.

* Contribute to the development and implementation of LDHAS's strategic plans and operational policies.

* Monitor and evaluate the effectiveness of services, identifying areas for improvement and implementing changes as required.

* Manage budgets effectively within the operational remit, ensuring value for money.

* Ensure accurate record-keeping and data collection in line with organisational requirements and relevant legislation.

* Prepare reports for the Board of Trustees and other stakeholders on operational activities and performance.

* Lead on safeguarding matters within the operational team, ensuring adherence to LDHAS's safeguarding policies and procedures.

* Manage risk effectively within the operational areas, implementing appropriate risk assessments and mitigation strategies.

* Respond dynamically to situational changes and risks, ensuring the safety and well-being of service users, staff, and volunteers.

* Develop and monitor plans and processes for ensuring the long-term viability of the organisation and ensure impact reporting is developed.

* Work with the Finance Officer and Fundraising & Development Officer to ensure the financial sustainability of the charity by identifying and securing appropriate funding that supports the charity in achieving its objectives.

* Identify and respond to emerging needs and trends within the local homeless community.

* Represent the LDHAS at relevant forums and meetings.

* Respond to media enquiries, manage events, photo calls and visits.

* Produce, edit, proofread, and co-ordinate complex internal and external publications, client leaflets and public advice documents.

* Write press releases, articles; oversee print and distribution.

* Work with the management team to prepare the annual report and annual accounts for authorisation by the Board and then submission to The Charity Commission and Companies House.

* Report to the Board on the organisation's strategic developments and challenges and risks.

* Alongside the Board take responsibility for the legal obligations of the organisation in accordance with The Charity Commission and Companies House.

Skills and Qualifications

* Professional knowledge of working with vulnerable adults and homelessness. Gained through qualification and/or equivalent Bachelor level experiential learning.

* The ability to draw on and apply personal lived experiences appropriately.

* Evidence of continuing professional development

* Extensive knowledge and understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services that are responsive to their needs

* Knowledge of relevant legislation, policies, and procedures related to homelessness and safeguarding.

* Extensive experience in managing services for individuals with complex needs.

* Experience of developing and delivering effective interagency working

* Experience in the development of new roles and services

* Demonstrable evidence of leading change

* Strong leadership and management skills, with the ability to motivate and develop a team.

* Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.

* Ability to work effectively in a multi-agency environment.

* Strong organisational and problem-solving skills.

* High-level analytical problem-solving skills

* Ability to critically analyse and evaluate service issues to promote service improvement.

* Ability to respond dynamically to situational change and risk

To Apply

If you feel you are a suitable candidate and would like to work for Lancaster & District Homeless Action Service, please do not hesitate to apply.