Manager Fraud Control Design & Delivery - Mules & First Party Fraud

HSBC Holdings plc; Leeds; On-site; GBP 70,000 - 100,000; Full time

Job summary

HSBC Holdings plc in Leeds is seeking a senior fraud professional to develop and implement strategies targeting money mule and first-party fraud. The role involves analyzing MI, trends and root causes, designing controls across systems and processes, and working with Fraud Operations and business partners to ensure practical, risk-aligned applications.

You will provide SME guidance to senior management and drive cross-functional projects, with strong experience in fraud tech such as Feedzai,

Qualifications

• Proven experience in fraud, financial crime, fraud strategy, fraud analytics or fraud operations
• Strong experience of fraud control design and delivery, including improving processes
• Practical experience with fraud detection technologies such as Feedzai, BioCatch, Hunter or ThreatMetrix
• Demonstrable experience of leading or delivering projects and change initiatives, alongside BAU
• Ability to interpret MI, fraud trends, root-cause analysis and control-performance data to recommend action
• Ability to work across a matrix organisation, influencing stakeholders without direct authority
• Experience across multiple fraud typologies is essential
• Knowledge of banking products, customer journeys, policies and processes; cards fraud or card disputes beneficial
• Previous people management experience is preferred

Responsibilities

• Develop and improve fraud strategies and protocols for money mule and first-party fraud typologies
• Analyse fraud management information, trends and root-cause insights to identify emerging risks, control weaknesses and potential losses
• Design, coordinate, test and implement fraud controls across detection systems, operational processes, policies and customer journeys
• Work with Fraud Operations and business stakeholders to ensure controls are practical, appropriately implemented and aligned with risk appetite
• Provide fraud subject-matter expertise to senior management, risk owners and wider stakeholders

Skills

Fraud strategy

Fraud analytics

Risk management

Stakeholder management

Project delivery

MI interpretation

Matrix organisation

Card fraud knowledge

Tools

Feedzai

BioCatch

Hunter

ThreatMetrix

Job description

• Develop and improve fraud strategies and protocols for money mule and first-party fraud typologies
• Analyse fraud management information, trends and root-cause insights to identify emerging risks, control weaknesses and potential losses
• Design, coordinate, test and implement fraud controls across detection systems, operational processes, policies and customer journeys
• Work with Fraud Operations and business stakeholders to ensure controls are practical, appropriately implemented and aligned with risk appetite
• Provide fraud subject-matter expertise to senior management, risk owners, control owners and wider stakeholders
• Proven experience in fraud, financial crime, fraud strategy, fraud analytics or fraud operations
• Strong experience of fraud control design and delivery, including developing or improving processes and ways of working
• Practical experience with fraud detection technologies such as Feedzai, BioCatch, Hunter or ThreatMetrix
• Demonstrable experience of leading or delivering projects and change initiatives, ideally alongside business-as-usual responsibilities
• Ability to interpret MI, fraud trends, root-cause analysis and control-performance data to recommend action
• Ability to work across a matrix organisation, influencing stakeholders without necessarily having direct authority
• Experience of working across multiple fraud typologies is essential
• Knowledge of banking products, customer journeys, policies and processes; experience of cards fraud or card disputes would be beneficial
• Previous people management experience is preferred