Manager - Existing Customer Credit Risk

Virgin Media; Manchester; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Virgin Media O is seeking a senior credit risk leader to own the strategy and performance of a large customer credit portfolio. You will oversee end-to-end credit risk across products, brands and channels, guiding decisions with data and strong commercial judgment.

You will work with Commercial, Product, Finance and Operations to translate portfolio performance into financial outcomes while strengthening governance with partners and building a high-performing analytics team.

Qualifications

• Significant experience in credit risk, consumer credit or financial risk management.
• Proven leadership experience managing analytical or risk teams.
• Strong understanding of credit lifecycle management, affordability and portfolio monitoring.
• Experience linking portfolio performance and bad debt outcomes to financial impact.
• Expertise working within regulated consumer credit environments.

Responsibilities

• Own the strategy and performance of a large customer credit portfolio.
• Lead end-to-end credit risk oversight across products, brands and channels.
• Translate portfolio performance into clear financial outcomes for stakeholders.
• Strengthen governance with third-party partners and external vendors.
• Build and lead a high-performing analytical team to drive continuous improvement.

Skills

Credit risk management

Leadership

Portfolio monitoring

Regulatory environments

Job description

This is a senior leadership role with real breadth and influence, shaping how Virgin Media O manages credit risk for its existing customers. You will own the strategy and performance of a significant customer credit portfolio, balancing sustainable growth with fair, responsible customer outcomes while protecting the long-term financial health of the business. You will lead end-to-end credit risk oversight across products, brands and channels, using data, insight and strong commercial judgement to guide decision-making. Working closely with senior stakeholders across Commercial, Product, Finance and Operations, you will translate portfolio performance into clear financial outcomes, strengthen governance with third-party partners and build a high-performing analytical team that drives continuous improvement.

• Significant experience in credit risk, consumer credit or financial risk management
• Proven leadership experience managing analytical or risk teams
• Strong understanding of credit lifecycle management, affordability and portfolio monitoring
• Experience linking portfolio performance and bad debt outcomes to financial impact
• Expertise working within regulated consumer credit environments

Nice To Haves

• Experience in telecoms or financial services
• Background in developing or enhancing credit risk models and decisioning frameworks
• Experience overseeing third-party brokers or partners
• Strong scenario and sensitivity analysis capability
• Track record of influencing senior stakeholders across complex organisations
  At Virgin Media O , we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O keeps people connected on the move with award-winning coverage.

We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here.

Our ways of working

We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn't just mean time in the office - it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count - so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us - and everyone thinking about joining us - to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday -plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O Priority app, with exclusive rewards, experiences and chances to attend events at The O and beyond.