Manager, Digital & Distribution Compliance, Customer & Product Risk Specialist

TN United Kingdom; Cardiff; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is on a transformative journey to enhance its risk management framework. They seek a Manager of Digital & Distribution to lead compliance efforts, ensuring regulatory adherence while fostering innovative, customer-focused solutions. This role involves collaborating with business leaders, interpreting regulations, and supporting risk management processes to drive excellent customer outcomes. Join a diverse team that values inclusivity and offers flexible, hybrid working arrangements, along with opportunities for professional growth and impactful work.

Benefits

Generous Pension

Bonuses

Share Schemes

Flexible Benefits

Ample Holiday

Wellbeing Initiatives

Qualifications

• Knowledge of digital customer journeys and behavioral economics.
• Ability to challenge and advise on compliance platforms.

Responsibilities

• Act as a Conduct & Compliance Risk manager, building relationships with regulators.
• Assist in measuring, monitoring, and reporting risks across the Group.

Skills

Compliance Expertise

Digital Customer Journeys

RegTech Solutions

Decision-Making Skills

Communication Skills

Job description

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Client:

Lloyds Banking Group

Location:

Cardiff, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c47a7afe542b

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Description

LOCATION(S): Birmingham, Bristol, Edinburgh, Leeds, Halifax or Cardiff

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, involving at least two days per week or 40% in the office.

We’re on an exciting journey to implement a new non-financial risk management model across the Group, empowering our teams to manage risks end-to-end.

This involves transforming how we handle risk management, creating a team of risk specialists to support our risk and control owners in delivering excellent customer outcomes.

About this opportunity:

We’re seeking a Manager Digital & Distribution to support the development of a dedicated compliance team that ensures adherence to regulatory requirements related to our digitisation strategy. We want someone with compliance expertise, innovative and proactive, who enjoys working with business leaders to develop new customer-centric opportunities.

What you'll be doing:

• Act as a Conduct & Compliance Risk manager, representing the organisation and building relationships with external regulators and bodies.
• Assist in measuring, monitoring, controlling, and reporting risks across the Group, providing independent challenge to risk decisions.
• Interpret new and existing regulations, assessing their impact on the Group.
• Help define control objectives for Conduct & Compliance Risks, ensuring business processes are compliant.
• Identify and track Key Risk Indicators and Key Control Indicators, reporting to senior management and the Board.
• Support risk and control owners in incident reporting, and implement corrective actions when needed.

Why Lloyds Banking Group?

Join us to make a difference, enjoy a fulfilling career, work with great colleagues, and benefit from flexible, hybrid working and diverse career opportunities.

What you’ll need:

• Knowledge of digital customer journeys, psychology, and behavioural economics.
• Ability to challenge and advise on platforms like Consumer Servicing and Colleague Channels.
• Experience with RegTech and data-driven solutions to improve consumer outcomes.
• Experience in developing group policies and setting risk appetites.
• Strong decision-making skills balancing business strategy and risk.

Useful experience includes:

• Helping the business understand and oversee compliance obligations.
• Excellent communication and influencing skills.
• An inclusive working style ensuring a safe environment for all.
• A track record of delivering results with proper documentation.

About working for us:

We value diversity and inclusivity, creating a workplace where everyone can thrive. We offer benefits like a generous pension, bonuses, share schemes, flexible benefits, ample holiday, and wellbeing initiatives.

Join us to do meaningful work that impacts millions.

Our purpose is to help Britain prosper. We offer opportunities to learn, grow, and shape the future of financial services.

We prioritize data safety and an inclusive culture, reflecting the communities we serve.