Manager - CONC Compliance

Lloyds Banking Group; Leeds; Hybrid; GBP 67,000 - 74,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes (free shares)

Lifestyle perks (discounts)

Job summary

Lloyds Banking Group is seeking a Manager in the Unsecured Lending Conduct & Compliance Team in Leeds with 3–5 years of experience in CONC and Consumer Duty compliance. The role involves risk assessment, data-led controls, and advising senior stakeholders to meet regulatory requirements.

The position offers a hybrid work pattern and a strong benefits package as part of the UK banking group. You will contribute to risk management and policy development across the Group.

Qualifications

• Technical Knowledge - A strong record as a technical expert in CONC and Consumer Duty compliance.
• Compliance Frameworks - Understanding of the latest compliance frameworks across financial and non-financial services.
• Data & Analytics - Ability to analyse diverse data sources to support problem solving and recommendations.
• Reporting - Experience delivering timely, accurate risk reporting and escalation where needed.
• Policy - Experience developing and owning group-level policy and setting risk appetite.
• Advisory - Ability to challenge and advise the business at senior levels.

Responsibilities

• Work with Risk and Control owner teams to provide Conduct & Compliance Risk support and help deliver against customer, business and strategic outcomes.
• Analyse and assess the Conduct & Compliance Risk and control environment using data sources to support policy design and appetite.
• Organise documentation and data to enable monitoring and reporting of risk exposure relative to appetite.
• Develop and monitor key risk indicators and key performance indicators for appetite and policy.
• Implement data-led Conduct & Compliance Risk control objectives to meet needs of risk owners and regulators.
• Support control owners to implement measures to achieve control objectives.
• Assist in managing actions on Conduct & Compliance Risk events and breaches.

Skills

CONC compliance

Consumer Duty

Data analytics

Risk reporting

Policy development

Advisory

Job description

JOB TITLE: Manager - CONC Compliance
SALARY: £67,023 - £74,470

LOCATION(S): Leeds, Birmingham, Bristol, Cardiff, Chester, Edinburgh, Halifax
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We're on an exciting journey and there couldn't be a better time to join us. We've put in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face.

This means we've changed how we do risk management, providing support aligned to our risk and control owners to deliver great customer outcomes.

We're looking for a Manager in the Unsecured Lending Conduct & Compliance Team to support the Group in adhering with all core regulatory requirements relating to CONC and the Consumer Duty. Not only will you bring significant compliance experience, but we're looking for someone innovative and transformational who loves proactively working with business executives to develop new opportunities to better meet customers' needs.

You’ll provide insightful, high-quality analysis and evaluation of the Conduct & Compliance Risk and control environment in alignment with the Group's Enterprise Risk Management Framework.

Key Responsibilities

• Work with Risk and Control owner teams to provide Conduct & Compliance Risk support and help deliver against aligned customer, business and strategic outcomes.

• Analyse and assess the Conduct & Compliance Risk and control environment using a wide range of sources to support the design and implementation of risk policies and appetite.

• Organise and prepare supporting documentation, while also gathering and summarising data and information, to enable the ongoing monitoring and reporting of the Group's exposure relative to risk appetite.

• Assist with the identification and development of key risk indicators and key performance indicators to enable appropriate monitoring of appetite and policy.

• Assist with the development and implementation of effective, ongoing data-led Conduct & Compliance Risk control objectives to meet the needs of risk and control owners, control specialist teams, Audit and external regulators.

• Support control owners and specialists to implement control measures that are designed to achieve the control objectives.

• Support the delivery of a risk and control oversight plan to assess compliance of relevant laws, regulations, industry standards and/or established controls.

• Assist in the management of actions on Conduct & Compliance Risk events and breaches following Risk & Control Self-Assessment.

Why join us?

We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.

What you'll need - 3 to 5 years' experience of:

• Technical Knowledge - A strong record as a technical expert in CONC and Consumer Duty compliance.

• Compliance Frameworks - A good understanding of the latest Compliance frameworks and technology being used across financial and non-financial services. Good knowledge of relevant laws, regulation, industry standards and established best practice in technical discipline.

• Data & Analytics - Ability to understand and assimilate different sources of data and complex information to support with effective problem solving that leads to relevant conclusions and recommendations. Leverage strong analytical skills to assess Conduct & Compliance control environment effectiveness using a wide range of information and sources to identify potential impacts on the business.

• Reporting - Experience in leading the production of timely and accurate reporting to support the monitoring of risk policies and appetite. Able to develop and deliver a risk and control oversight plan to assess compliance with relevant laws, regulations, industry standards and/or established controls, reporting findings and deviations using concise and clear communications, managing escalations appropriately.

• Policy - Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure.

• Advisory - Able to demonstrate depth to confidently provide challenge and advice to the business.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies