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Manager, Client Assessment Team (AML/KYC)

KPMG United Kingdom

Leeds

On-site

GBP 45,000 - 70,000

Full time

13 days ago

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Job summary

Join a leading consultancy firm as a Client Assessment Team Manager, where you'll oversee operations and manage a dedicated team. This role is crucial for ensuring compliance with AML and KYC regulations, driving operational excellence, and fostering a collaborative environment. You'll be the Product Owner of the KPMG Client Assessment Tool, working closely with technology teams to enhance systems. If you're passionate about service excellence and process improvement, this is an exciting opportunity to make a significant impact in a respected organization.

Qualifications

Minimum 5 years' experience managing operations and teams.
Knowledge of AML KYC regulations in professional services.

Responsibilities

Oversee daily operations and team management for client assessments.
Ensure compliance with AML KYC policies and SLAs.

Skills

Operations Management

AML KYC Regulations

Team Management

Communication Skills

Process Improvement

Project Management

Data Analysis

Tools

Microsoft Excel

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Job description

Client Assessment Team Manager (AML/KYC)

Base Location: Leeds

The KPMG Risk Operations function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services, we do work that matters.

Within Central Services, we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.

From HR and Learning, Finance, Procurement, Facilities, and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.

KPMG is one of the world's largest and most respected consultancy businesses. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why Join KPMG as a Client Assessment Team Manager

Our vision is to be the Clear Choice for our clients and the most trusted firm. This is underpinned by the choice of clients we accept and work with. KPMG undertakes client risk assessments (CRA), including Anti-Money Laundering (AML) and Know Your Client (KYC), as part of its process for accepting clients.

The Client Assessment Team is a key part of this process and sits within Q&RM (part of KBS), led by the Chief Risk Officer. This team also reports to the Money Laundering Reporting Officer (MLRO). KPMG's Q&RM function is responsible for monitoring the firm's and its individuals' compliance with professional risk management and quality control policies, procedures, and guidance.

The team has both onshore and offshore delivery components and conducts thorough client risk assessments to help KPMG identify, document, and assess financial, reputational, money laundering, and regulatory risks associated with its clients. The CRA includes completing AML KYC in line with the Money Laundering (Transfer of the Payer) Regulations 2017 and industry guidance.

What will you be doing?

The Client Assessment Team Manager will oversee daily operations and management of the team, with line management responsibilities, including working closely with offshore team members. The successful candidate will manage all aspects of workflow.

This role requires experience in team management and operational excellence, with a working knowledge of KPMG's risk systems and processes, as well as the Money Laundering Regulations 2017, being advantageous.

The role also includes being the Product Owner of the KPMG Client Assessment Tool (KCAT), working with the Technology team to oversee fixes, enhancements, and the technology development roadmap.

Manage daily team operations, ensuring quality and adherence to SLAs.
Ensure client risk assessments and AML KYC are conducted according to policies and standards within SLAs.
Manage stakeholder relationships with the business, Risk teams, and extended teams.
Oversee onshore and offshore sub-teams, fostering a unified team approach, ensuring quality, consistency, and SLA compliance.
Identify and implement process and quality improvements to enhance efficiency, productivity, and service quality.
Conduct focus groups, gather feedback, investigate complaints, and perform root cause analysis for service improvement.
Address productivity issues and resolve performance areas.
Act as Product Owner for KCAT technology, understanding stakeholder needs, prioritizing requirements, and working with developers.
Collaborate with the Financial Crime Team Manager to embed quality frameworks and drive process standardization.
Produce and interpret management information and support reporting.
Manage team performance, including conducting appraisals.
Provide guidance and training to ensure regulatory compliance.
Monitor internal processes and manual procedures.
Promote continuous improvement through training, masterclasses, and team rotation.
Create an environment encouraging team member input and recommendations.
Manage other CRA-related projects as required.
Maintain ownership of the System of Quality Management (SoQM) controls.

What will you need to do it?

Minimum of 5 years' experience in operations management, including managing people.
Knowledge of AML KYC rules and regulations relevant to a professional services firm.
A proactive, solutions-focused operations manager with a positive attitude.
Excellent communication skills—questioning, listening, applying judgment.
Experience in a regulated environment, with the ability to escalate issues appropriately.
Strong relationship-building and communication skills across all levels.
Client-focused mindset with a passion for service excellence.
Process excellence mindset, with a focus on continuous improvement.
Ability to process complex information quickly and identify key issues.
Confidence to challenge existing practices and introduce new ideas.
Attention to detail and ability to work under pressure.
Excellent organizational, literacy, and numeracy skills.
Ability to handle sensitive and confidential information appropriately.
Proactive in identifying and implementing change.
Project management skills for planning and prioritization.
Ability to analyze data and prepare reports using tools like Microsoft Excel.

To discuss this or wider Central Services roles, apply by creating a profile, uploading your CV, and making your mark with KPMG.

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