Manager, Applied AI Architects at OpenAI

OpenAI; Greater London; Hybrid; GBP 140,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI in London is seeking a Manager of Applied AI Architects to lead a team responsible for technical strategy, customer journeys, and production value across major customers in Europe.

You will collaborate with Sales, Product, Engineering, Research and security to define operating models, allocate resources, and drive durable customer value while guiding architecture across OpenAI's offerings.

The role offers a hybrid work model (3 days in the office) and relocation assistance for new hires.

Qualifications

• 10+ years leading technical customer engagements.
• Experience managing senior architects.
• Proven ability to define technical strategy across enterprise accounts.

Responsibilities

• Define strategy and operating model for Applied AI Architecture across Europe.
• Lead and coach a senior technical team.
• Partner with Sales and Account Directors to prioritize accounts.
• Own technical account plans and adoption roadmaps.
• Translate field patterns into product feedback.

Skills

AI architecture

Cloud architecture

Executive communication

Leadership

Strategic planning

Client relationship

Tools

AWS

GCP

Azure

Kubernetes

APIs

Job description

Technical Success - London, UK

This Visa sponsorship job abroad position offers great opportunities for career growth.

About the Team

The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams.

About the Role

As the Manager of Applied AI Architects in Munich, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for OpenAI's largest and most complex customers across the DACH region. Your team will act as the “CTO of the book of business,” partnering with customer executives and technical teams from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with Sales leadership and Account Directors, you will help prioritize customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, actionable adoption roadmaps, and durable customer value and growth. You will remain accountable for the team's technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners. You will serve as an executive technical sponsor for critical engagements, a senior voice of the customer inside OpenAI, and a cross-functional leader who can move confidently between regional strategy, executive decision-making, architectural depth, and hands‑on coaching.

This role is based in London. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Hireing team of Applied AI Architects, creating an environment of technical excellence, sound judgment, continuous learning, accountability, and strong customer stewardship.
• Define and continuously refine the strategy and operating model for Applied AI Architecture across Europe, aligning company priorities with the evolving needs of strategic customers and the regional go-to-market.
• Partner with Sales leadership and Account Directors to prioritize accounts and opportunities, allocate technical resources effectively, and establish clear technical strategies for the region's most consequential engagements.
• Ensure Applied AI Architects serve as the primary technical advisors for their portfolios, owning technical account plans, technical milestones, adoption priorities, account health, and expansion opportunities.
• Lead complex, multi-threaded customer journeys that connect executive vision and business outcomes with use-case qualification, solution evaluation, enterprise governance, and a credible path to production.
• Coach the team on Applied AI architectures spanning models, applications, data, integration, identity, security, privacy, governance, evaluation, reliability, and deployment.
• Build trusted relationships with C-suite and board-level stakeholders, as well as senior AI, technology, data, security, and engineering leaders, serving as a executive technical sponsor when needed.
• Mobilize Deployment Engineering, implementation, enablement, Product, Engineering, Research, Security, Legal, Privacy, partners, and other specialists to remove blockers and deliver a cohesive customer experience.
• Establish a rigorous view of portfolio health, including technical wins, qualified use cases, production readiness, adoption, usage, risks, measurable customer impact, and the technical contribution to growth.
• Translate patterns from the field into actionable feedback for Product, Engineering, Research, and go-to-market teams, while developing reusable architecture guidance and customer practices.
• Foster a culture that balances ambitious customer outcomes with responsible AI deployment, clear ownership, thoughtful prioritization, and effective specialist handoffs.

You might thrive in this role if you:

• Possess deep technical acumen in modern AI systems technologies, software and cloud architecture, APIs, data integration, identity, security, privacy, evaluation, and enterprise deployment.
• Bring 10+ years of experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical consulting, including work with large and complex enterprises.
• Have 4+ years of people-management experience hiringing customer-facing technical teams.
• Have guided enterprise organizations from technical discovery and evaluation through production adoption, healthy usage, and measurable business impact.
• Demonstrate outstanding executive communication and presentation skills, with the ability to build credibility with CTOs, CIOs, CISOs, boards, business leaders, and hands‑on engineers.
• Can lead a complex portfolio, make thoughtful resource‑allocation decisions, and balance regional strategy with hands‑on support for critical customer engagements.
• Exercise strong architectural judgment, including knowing when to go deep personally, when to coach the team, and how to define clear handoffs and ownership.
• Build strong partnerships across Sales, Product, Engineering, Research, Deployment, Customer Engagement, Security, Legal, Privacy, and external partner ecosystems.
• Are comfortable leading across DACH and partnering across European markets from Munich, adapting your approach to different industries, cultures, regulatory contexts, and customer operating models.
• Embod a customer‑centric philosophy focused on durable value, responsible production adoption, technical excellence, and long‑term partnership.
• Approach your work with humility, curiosity, a collaborative spirit, and a deep commitment to the safe and beneficial advancement of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.

We are an equal opportunity employeration, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities.