Manager

TN United Kingdom; Leeds; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Manager to lead their Fraud Risk Services team. This role involves managing client relationships, delivering high-quality services, and supervising junior team members. The successful candidate will play a key role in driving business development and ensuring compliance with fraud legislation. This position offers a unique opportunity to make a significant impact while developing your career in a dynamic and supportive environment. If you are passionate about consulting and eager to contribute to client success, this role is perfect for you.

Qualifications

• Proven experience in managing client portfolios and delivering high-quality services.
• Strong understanding of fraud and bribery legislation is essential.

Responsibilities

• Manage client deliverables and relationships ensuring timely responses.
• Supervise and develop junior team members while ensuring effective planning.

Skills

Client Relationship Management

Risk Management

Team Leadership

Business Development

Effective Communication

Education

Bachelor's Degree

Professional Certification in Fraud Examination

Job description

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Manager

We are searching for an experienced Manager

Consulting brings together multiple teams across Transactions, Risk & Consulting, ABA, and Outsourcing to provide client-centric solutions for RSM’s current and future clients within the middle market. Our Consulting team has a major role to play in driving forward the growth of the firm with over 1,700 people delivering almost £200m revenue.

At the heart of Consulting are the six solutions we offer our clients: business transformation, deal services, finance function support, risk and governance, forensic and investigation services, and restructuring. Our solutions create an enhanced tailored approach to support our clients in achieving their strategic goals and empower our people to make an impact and develop their own unique career path.

About the Team

RSM’s Fraud Risk Services team provides a range of counter fraud services to public and private sector clients. Our work entails undertaking fraud risk assessments, reviewing processes and policies to test their robustness and effectiveness, training staff to recognise fraud, undertaking proactive exercises to find fraud (proactive work), and investigations into allegations of fraud, bribery, and corruption (reactive work).

Responsibilities

Management

Responsible for the performance of work for their client portfolio, including:

• Client deliverables;
• Client relationship and management, ensuring timely responses to client requests;
• Supervises and coaches/develops junior team members;
• Undertakes line management responsibilities, supporting staff development, appraisals, and performance issues;
• Ensures effective planning and utilization of team members;
• Works with senior managers on team matters, performance feedback, PDRs, and recruitment;
• Identifies future skill requirements and succession planning;
• Reviews team’s work, supporting evidence, working papers, and reports to high standards for final review and client release;
• Manages client billing, ensuring chargeability and recovery targets are met, and maintains contract monitoring systems;
• Responsible for the financial and operational performance of their team’s work.

Business Skills

• Recognizes and manages risk within assignments;
• Involved in additional projects and client relationship leadership;
• Identifies business development and cross-selling opportunities;
• Considers the commercial aspects of opportunities, deliverables, and budgets;
• Develops awareness of the firm’s broader business;
• Liaises with Internal Audit Managers/Directors/Partners to ensure coordinated service and capitalize on opportunities;
• Contributes to tenders and proposals, including presentations;
• Supports business development through networking, proposals, tenders, and identifying new opportunities.

Client Service and Relationship

• Oversees proactive assignments and investigations to stay updated on client work;
• Manages client expectations and seeks ways to improve service;
• Provides regular progress reports to client audit committees and represents RSM in meetings;
• Seeks and acts on client feedback;
• Builds relationships with senior client contacts and across the firm.

Personal Effectiveness and Communication Skills

• Ensures clear, professional client communications;
• Delegates and provides feedback to junior colleagues;
• Develops technical knowledge and advises the team.

Compliance

• Monitors work quality and compliance through reviews in line with RSM standards;
• Maintains high service levels and values.

Requirements

• Ability to organize varied workloads prioritizing high-quality client service;
• Effective time management and ownership of responsibilities;
• Excellent written communication skills for high-quality reports;
• Ability to undertake tasks independently;
• Strong team orientation;
• Understanding of fraud and bribery legislation;
• Initiative for personal development and knowledge;
• Interest in client-specific issues and solutions.