Managed Service Desk Engineer

Onecom; Fareham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days holidays + bank holidays

Birthday day off

Volunteer day

9% pension contribution

Life assurance 4x salary

Employee awards and discounts on tech

All-expenses-paid company events

In-House Training Academy

24/7 mental health support

Job summary

Onecom, the UK's leading business technology provider, is seeking a Managed Service Desk Engineer to join our growing team in Fareham. You will support cloud voice and communications solutions and resolve technical incidents with a customer-first mindset.

You'll work in a fast-paced environment, applying your networking and VoIP knowledge to troubleshoot issues, communicate clearly with customers, and deliver outstanding service while keeping documentation up to date.

Qualifications

• Experience in a technical support or service desk environment.
• Working knowledge of cloud-based telephony or VoIP solutions.
• Understanding of IP networking (LAN/WAN, routing, switching) and SIP.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication.
• Excellent organizational skills and attention to detail.
• Logical, structured approach to problem-solving.
• Ability to prioritise workloads in a fast-paced environment.
• Decisive, independent worker with a proactive attitude.
• Passion for customer service and delivering outstanding outcomes.

Responsibilities

• Provide first-line technical support for cloud voice and communications solutions.
• Troubleshoot complex networking and VoIP issues for customers.
• Deliver excellent customer service with a proactive attitude.
• Document issues and solutions for knowledge base.
• Prioritise workloads in a fast-paced environment.

Skills

Technical support experience

Cloud-based telephony

VoIP

IP networking

Troubleshooting

Communication skills

Organisational skills

Problem-solving

Prioritisation

Independent working

Customer service

Tools

VoIP platforms

Job description

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role

Are you passionate about technology, problem-solving, and delivering exceptional customer service? We're looking for a Managed Service Desk Engineer to join our growing team and play a key role in supporting our cloud voice and communications solutions.

This is an exciting opportunity for someone with strong technical troubleshooting skills, a customer-first mindset, and an interest in cloud telephony and networking technologies.

What you'll be doing

Are you passionate about technology, problem-solving, and delivering exceptional customer service? We're looking for a Managed Service Desk Engineer to join our growing team and play a key role in supporting our cloud voice and communications solutions.

This is an exciting opportunity for someone with strong technical troubleshooting skills, a customer-first mindset, and an interest in cloud telephony and networking technologies.

What we're looking for

We're looking for someone who combines technical expertise with excellent communication and customer service skills.

You’ll ideally have:

• Experience in a technical support or service desk environment.
• Working knowledge of cloud-based telephony or VoIP solutions.
• Understanding of IP networking, including LAN, WAN, routing, switching, and SIP.
• Strong troubleshooting and analytical skills.
• Excellent communication skills, both written and verbal.
• Exceptional organisational skills and attention to detail.
• A logical and structured approach to problem-solving.
• The ability to prioritise workloads effectively in a fast-paced environment.
• Strong decision-making skills and the confidence to work independently.
• A positive, proactive, "can-do" attitude.
• A genuine passion for customer service and delivering outstanding outcomes.

Perks for our people

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.