Managed Service Consultant – Microsoft Dynamics 365 / Power Platform

JR United Kingdom; Bolton; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading Microsoft Solutions Partner is looking for a Managed Service Consultant to enhance bespoke CRM systems built using Microsoft Dynamics 365. The role involves supporting clients, managing cases, delivering changes, and maintaining strong client relationships. The ideal candidate is proactive and committed to continuous learning, with strong communication skills.

Benefits

Private medical insurance

Self-Improvement Scheme

Healthcare plan for treatments

Access to mental health support

Employee rewards and discounts

One paid volunteering day

Training budget for certifications

22 days holiday, increasing to 25

Option to buy/sell 5 holiday days

Birthday off work

Home office equipment allowance

Pension plan

Quarterly team social events

Qualifications

• Experience working with a Microsoft Partner or in a Managed Service environment.
• Strong functional understanding of Dynamics 365 CE applications.
• Hands-on experience with Power Apps and Power Automate.

Responsibilities

• Support clients through a Managed Service Helpdesk.
• Deliver functional and technical changes using Microsoft Dynamics 365 CE.
• Maintain strong client relationships and understand their systems.

Skills

Client-facing communication

Problem-solving

Organisational

Teamwork

Tools

Microsoft Dynamics 365

Power Platform

Power Apps

Power Automate

Job description

Managed Service Consultant – Microsoft Dynamics 365 / Power Platform – up to £75K

Job/Company Overview:

A leading Microsoft Solutions Partner is seeking a Managed Service Consultant to support and enhance bespoke CRM systems and custom business solutions built using Microsoft Dynamics 365 and the Power Platform.

Responsibilities:

• Support clients through a Managed Service Helpdesk, including break/fix cases, change requests, system administration, and training.
• Triage and manage cases, gather client requirements, and design/document changes (up to 5 days in scope).
• Deliver functional and technical changes using Microsoft Dynamics 365 CE and the Power Platform.
• Maintain strong client relationships, understanding their systems and business goals.
• Stay current with Microsoft product updates and integrate new functionality where beneficial.
• Collaborate within a team environment and assist colleagues when needed.

Experience Needed:

• Experience working with a Microsoft Partner or in a Managed Service environment.
• Strong functional understanding of Dynamics 365 CE applications.
• Hands-on experience with Power Apps and Power Automate.
• Excellent client-facing communication and interpersonal skills.
• Strong problem-solving, organisational, and teamwork abilities.
• Proactive attitude and commitment to continuous learning and development.

Benefits:

• Competitive salary (based on experience)
• Private medical insurance
• Self-Improvement Scheme – annual funding for personal development
• Healthcare plan – claim back costs for dental, optical, and physiotherapy treatments
• Access to mental health support
• Employee rewards and discounts platform
• One paid volunteering day per year
• Training budget – up to £1,000 annually for certifications and courses
• Weekly dedicated education time
• Quarterly team social events
• 22 days holiday, increasing to 25 with service, plus Bank Holidays
• Option to buy/sell 5 holiday days
• Birthday off work
• Home office equipment allowance
• Pension plan
• Hybrid and flexible working environment
• Modern, bright office location in central Milton Keynes

Location:

Hybrid – mix of home and office-based working or remote, with the office located in Buckinghamshire.

How to Apply:

Please apply ASAP with your CV to be considered for this position.

Pearson Carter is the global leader in Microsoft Dynamics NAV/D365 Business Central recruitment with specialist roles across the globe – www.pearsoncarter.com