Make Ready Shift Supervisor - Harlow

East of England Ambulance Service; Birtley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pay enhancement for out of hours shift

Free parking

Minimum 27 days annual leave + 8 bank/

Occupational Health services incl. EAP

Staff support networks

Job summary

East of England Ambulance Service NHS Trust is recruiting a Make Ready Supervisor to manage day-to-day operations at a Make Ready centre. You will oversee the team and ensure ambulances, equipment and consumables are prepared for duty across six counties.

The role requires a full UK driving licence (C1 preferred within 12 months), basic IT skills, and the ability to work nights and weekends. Excellent communication and rostering capabilities are essential in this fast-paced environment.

Qualifications

• English and Maths GCSEs level 4 or equivalent with NVQ level 3 or relevant experience.
• Full Manual UK Driving Licence (max 6 points).
• C1 Category or commitment to attaining C1 within 12 months.
• RFID/Telematics course within 6 months of starting.

Responsibilities

• Supervise day-to-day operations and performance of a Make Ready centre.
• Assist Group Leads in staff training, development and discipline.
• Prepare ambulances and maintain stock/equipment records.
• Arrange rotas to maintain staffing and liaise with internal/external contacts.
• Ensure compliance with pre-employment checks and operational standards.

Skills

Staff rostering

Supervisory experience

Communication skills

IT basic

Education

GCSE English & Maths (level 4)

NVQ level 3 or relevant experience

Tools

RFID/Telematics training

Job description

Have you ever wondered how YOU can make a difference contributing to saving lives every day?

Make Ready are a dedicated and vital support network which assists our front-line clinicians in providing excellent care to people living in the East of England, 365 days/year, 7 days/week, 24 hours/day covering six counties - Beds, Cambs, Essex, Herts, Norfolk, and Suffolk.

This dynamic role has shift pattern covering 12-hr days & nights over 365 days.

Working for Make Ready Services (EEAST) you will also be eligible for the following benefits:

• Pay enhancement for out of hours shift working
• Free parking
• Min of 27 days annual leave + 8 days bank holiday (increases with years of service)
• Occupational Health services incl. a 24hr Employee Assistance Program, mental health & wellbeing, legal & financial services
• Staff support networks

Your role will involve supervising the day to day operations and performance of a Make Ready centre. Our operations are responsible for preparing ambulances for operational duty and to maintain the serviceability of emergency ambulances, equipment and consumables.

The Trust has embarked on a transformation plan to ensure we can meet the challenges of the future by taking delivery of purpose-built ambulances and vehicles, and we have also commissioned the building and upgrading of a large number our Hubs across all six counties that we cover.

Main duties of the job

As well as supervising the running of the team, you will be responsible for assisting the Group Leads in staff training, development and discipline.

Undertaking appraisals, timesheets, sickness interviews and annual leave requests will also be within your remit. You will be required to ensure that your team prepare ambulances to the agreed standard, ready for operational duties.

Arranging of rotas to ensure staffing lines remain at the required levels and liaise with several internal/external contacts to ensure that you are able to respond effectively to changing operational needs, maintaining the availability of vehicles.

You will also ensure accurate records are maintained to record the correct levels of stock and equipment assets are assigned to each vehicle.

You will need to be willing to work shifts, include nights and weekends and be flexible in line with service needs. Good communication skills and a basic understanding of IT is essential along with the ability to work to tight deadlines.

Your role will also involve moving ambulances and vehicles so a UK driving licence with a full C1 is mandatory.

The successful candidate will be able to demonstrate substantial supervisory experience covering all aspects of people management.

About us

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

Qualifications

• English and Maths GCSE's level 4 or equivalent level of education along with NVQ level 3 in appropriate subject or relevant experience
• Full Manual UK Driving Licence (maximum of 6 points dependent upon code).
• C1 Category or commitment to attaining a full C1 within 12 months' commencement of role is mandatory.
• Completion of RFID/Telematics internal course within 6 months of starting role.

Experience

• Experience of reviewing staff rosters, to include an understanding of Business Continuity & Sickness Management with the ability to plan & forecast effectively
• Substantial supervisory experience covering all aspects of people management and of working to tight deadlines. Managing/prioritising tasks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Harlow Ambulance Station, Wych Elm, Hamstel Road, Harlow, Essex

Harlow Ambulance Station, Wych Elm, Hamstel Road, Harlow, Essex