Major Litigation Unit Complex Claims Consulting Director

CNA Insurance; Warren; Hybrid; GBP 71,000 - 139,000; Full time

Job summary

CNA Insurance is seeking an experienced senior claims professional to manage the most complex commercial claims with national scope. This individual contributor role requires leadership in claim strategy, extensive negotiations, and collaboration with counsel to resolve high-exposure matters.

The position offers a flexible, hybrid schedule and can be based at any CNA office location, with opportunities to mentor others and influence outcomes across the claims organization.

Qualifications

• Bachelor's degree or higher required; Master's preferred for senior level.

Responsibilities

• Manages the most complex commercial claims with high loss exposure.
• Drives claim resolution strategies including negotiations and potential litigation.
• Verifies coverage and reserves; collaborates with coverage counsel as needed.
• Leads investigations to determine compensability and damages.
• Presents high-profile information to senior leadership and stakeholders.

Skills

Commercial claims knowledge

Negotiation skills

Communication skills

Leadership ability

Analytical mindset

Time management

In-depth regulatory knowledge

Collaboration with counsel

Education

Bachelor's degree

Master's preferred

Insurance Adjuster License within 90 days

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This individual contributor position works closely with senior level leaders and within the broadest authority limits, to manage the most complex, highest exposure commercial claims for a specialized line of business. Responsibilities include the management of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards. Individuals in this role are recognized as the most senior technical expert in area of expertise. Position requires regular communication with customers and insureds and has national or company-wide scope of responsibility.

Ideal candidates have strong familiarity with the claims litigation process and are experienced with catastrophic injuries in commercial auto/trucking, general liability and/or construction lines of business.

This position enjoys a flexible, hybrid work schedule and can work from any CNA office location.

JOB DESCRIPTION

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Manages an inventory of the most complex commercial claims, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and complex litigation management.
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards.
• Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuation, and following company's claim handling protocols.
• Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts.
• Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
• Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.

May perform additional duties as assigned.

Reporting Relationship

Typically AVP or above

Skills, Knowledge & Abilities

• Expert knowledge of commercial insurance industry, products, policy language, coverage, and claim practices.
• Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers.
• Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
• Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
• Strong work ethic, with demonstrated time management, organizational skills, and an ability to work independently in a fast-paced environment.
• Ability to drive results by taking a proactive long-term view of business goals and objectives.
• Extensive experience interpreting commercial insurance policies and coverage.
• Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
• Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Education & Experience

• Bachelor's degree with Master's preferred in a related discipline or equivalent.
• Typically a minimum ten years of relevant experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Advanced negotiation experience
• Professional designations are highly encouraged (e.g. CPCU)

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

• CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]