Major Incident Manager

Response Informatics; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in IT Services seeks a Senior IT Resourcing Consultant to oversee integration management. The role requires extensive experience in managing high-stakes incidents and leading cross-functional teams. Candidates should possess strong technical skills in integration technologies and excellent communication abilities.

Qualifications

• Minimum of 10+ years in IT integration management.
• At least 5 years in a leadership role overseeing major incident management.

Skills

Leadership

Problem Solving

Communication

Analytical Mindset

Education

Bachelor’s degree in Computer Science

Master’s degree

ITIL

PMP

SAP Certified Integration Architect

Tools

WebMethods

SAP Integration Suite

SAP Data Services

Centralized Integration Data Services

Job description

This range is provided by Response Informatics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Response Informatics

Senior IT Resourcing Consultant at Response Informatics

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred.
• Experience:
• Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs.
• Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS).
• Extensive experience in managing high-stakes incidents in enterprise-level environments.
• Technical Skills:
• Deep understanding of integration architectures, middleware, APIs, and data synchronization tools.
• Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS.
• Familiarity with ITIL frameworks and incident management best practices.
• Leadership Skills:
• Strong ability to lead cross-functional teams and manage complex, high-pressure situations.
• Exceptional problem-solving and decision-making skills with a focus on root cause resolution.
• Communication: Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.
• Analytical Mindset: Ability to analyse complex integration workflows and identify areas for optimization and risk reduction.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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