Maitre d'

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An esteemed Italian restaurant in South Kensington is seeking a poised Maitre D’ to create an exceptional dining experience. As the first point of contact, you'll greet guests warmly and manage reservations efficiently. If you have a passion for hospitality and excellent organizational skills, this is a fantastic opportunity to join a dynamic team. Enjoy generous benefits including discounts, paid overtime, and opportunities for progression. Be part of a culinary legacy that has delighted Londoners since 1964.

Benefits

Generous discount off your bill

Paid overtime

28 days holiday

Recommend a friend scheme

Exclusive access to discounts

Reward programmes

Long service awards

Staff recognition

Incentives

Qualifications

• Previous experience as a receptionist, host, or Maitre D’ in hospitality.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage reservations and coordinate with the service team.

Skills

Customer Service

Organizational Skills

Communication Skills

Multitasking

Tools

Open Table

Seven Rooms

Job description

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Daphne's, based in the luxurious South Kensington, is an esteemed Italian restaurant celebrated for its sophisticated ambiance, exceptional cuisine, and unwavering commitment to culinary excellence. Established in 1964, Daphne's has offered a harmonious blend of contemporary and traditional Italian dishes that have attracted some of London’s most famous residents. Our stunning conservatory can be used year-round, allowing for lots of sunlight in the summer and a cosy fire for the winter.

We are currently seeking a poised and customer-focused Maitre D’ to join our dynamic team. As a Maitre D’, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant.

Key Responsibilities:

1. Greet and welcome guests with warmth and professionalism.
2. Manage reservations, ensuring accurate and efficient table assignments.
3. Experience with Open Table and/or Seven Rooms.
4. Coordinate with the service team to ensure a seamless dining experience.
5. Answer phone calls and inquiries, providing information and assistance.
6. Maintain the reception area, keeping it clean and organized.
7. Uphold the highest standards of service and guest satisfaction.

Requirements:

• Previous experience as a receptionist, host, or Maitre D’ in a restaurant or hospitality setting.
• Experience with either Open Table or Seven Rooms.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Benefits:

• Generous discount off your bill (including drinks) when dining in any of our restaurants across the Group.
• Unrivalled opportunities for progression across the Group.
• Paid overtime.
• 28 days holiday, increasing with length of service up to 5 extra days.
• Recommend a friend scheme with great bonuses per individual referral.
• Exclusive access to discounts including gym memberships, travel, online shopping, gadgets, and more.
• Reward programmes, long service awards, staff recognition, and incentives.