Maintenance Technician

To deliver high-quality technical support, servicing, and maintenance for customers post-purchase, ensuring product performance and customer satisfaction across the UK. This role involves field visits, technical troubleshooting, repairs, and customer education, with a strong focus on upholding brand reputation and product reliability.

Key Responsibilities:

• Provide on-site diagnostics, repairs, and maintenance of dehumidifiers for residential and commercial customers.
• Offer remote troubleshooting and technical support via phone, email, or video calls.
• Carry out warranty and non-warranty repairs, recording all service activity accurately.
• Perform product inspections, part replacements, and calibrations in line with company standards.
• Document issues and escalate recurring faults or design issues to the product engineering team.
• Deliver technical training and guidance to customers on product use and maintenance.
• Maintain accurate records of service calls, parts used, and time spent.
• Support spare parts management, stock control, and returns processes.
• Collaborate with the sales and R&D teams to improve customer experience and product design.
• Ensure compliance with health and safety regulations and company policies.

If you are interested, please apply to this job offer or send us your CV to [emailprotected]