Graduate Engineer

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to ensure high-quality servicing and maintenance of dehumidifiers. This role involves field visits, remote troubleshooting, and customer education, all aimed at enhancing product performance and customer satisfaction. You will be responsible for performing repairs, conducting product inspections, and collaborating with sales and R&D teams to improve the customer experience. This position offers an exciting opportunity to uphold brand reputation and product reliability while making a meaningful impact in the field.

Qualifications

• Strong technical skills in troubleshooting and repairing dehumidifiers.
• Excellent communication skills for customer interaction.

Responsibilities

• Provide on-site diagnostics and repairs for dehumidifiers.
• Deliver technical training and support to customers.
• Document service activities and escalate issues as needed.

Skills

Technical Troubleshooting

Customer Education

Field Visits

Repairs and Maintenance

Documentation Skills

Job description

To deliver high-quality technical support, servicing, and maintenance for customers post-purchase, ensuring product performance and customer satisfaction across the UK. This role involves field visits, technical troubleshooting, repairs, and customer education, with a strong focus on upholding brand reputation and product reliability.

Key Responsibilities:

• Provide on-site diagnostics, repairs, and maintenance of dehumidifiers for residential and commercial customers.
• Offer remote troubleshooting and technical support via phone, email, or video calls.
• Carry out warranty and non-warranty repairs, recording all service activity accurately.
• Perform product inspections, part replacements, and calibrations in line with company standards.
• Document issues and escalate recurring faults or design issues to the product engineering team.
• Deliver technical training and guidance to customers on product use and maintenance.
• Maintain accurate records of service calls, parts used, and time spent.
• Support spare parts management, stock control, and returns processes.
• Collaborate with the sales and R&D teams to improve customer experience and product design.
• Ensure compliance with health and safety regulations and company policies.

If you are interested, please apply to this job offer or send us your CV to [emailprotected]