Maintenance Scheduler

DPP Ltd; New Forest; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Maintenance Scheduler to support the management team in ensuring efficient scheduling, planning, and administrative tasks. This office-based role demands exceptional attention to detail and strong communication skills. As a vital part of the operations, you will manage reactive jobs, coordinate site access, and maintain client portals, ensuring seamless workflows for engineers. If you thrive in a fast-paced environment and are eager to contribute to client satisfaction, this opportunity is perfect for you.

Qualifications

• Experience in scheduling/planning reactive maintenance is preferred.
• Strong communication skills, both written and verbal, are essential.

Responsibilities

• Manage and schedule reactive jobs to meet target SLA response times.
• Coordinate site access and ensure requested work can be performed.
• Prioritise urgent jobs to maintain client satisfaction.

Skills

Scheduling and Planning

Communication Skills

Documentation Management

CRM Systems

MS Office

Job description

The Maintenance Scheduler will play a vital role in supporting the management team by ensuring scheduling, planning, and administrative tasks are completed accurately, efficiently, and on time. This office-based role requires exceptional attention to detail, strong communication skills, and proficiency in documentation management.

Key Responsibilities

1. Administrative Duties:
2. Manage and schedule reactive jobs to meet target SLA response times.
3. Coordinate site access and verify that requested work can be performed.
4. Prioritise urgent jobs to maintain client satisfaction and meet KPI targets.
5. Optimise engineer travel routes to minimise fuel costs and travel time, enhancing productivity.
6. Review engineers’ worksheets upon job completion.
7. Update client CAFM portals with accurate ETAs, appointment bookings, descriptions, and workflow status.
8. Respond to internal office staff calls within three rings and provide support as needed.
9. Answer calls from engineers within three rings and offer assistance.
10. Handle client calls within three rings and provide necessary support.
11. Ensure engineers arrive on-site at the scheduled time and call in when finishing jobs early.

1. Client Support:
2. Maintain updated client portals to provide clients with a clear view of the company’s performance.
3. Schedule engineer appointments for efficient task completion and client communication.
4. Respond to client queries via phone and escalate issues to appropriate line manager when necessary.
5. Ensure continuous workflows for all engineers.
6. Procure parts as needed and accurately create purchase orders.

Experience Preferred

• Knowledge and experience in scheduling/planning reactive maintenance.
• Confidence in using CRM systems and MS Office.
• Strong communication skills (written and verbal).

Seniority level

Entry level

Employment type

Full-time

Industries

Facilities Services