Maintenance Scheduler

Rise Technical Recruitment Limited; Chigwell; On-site; GBP 23,000 - 30,000; Full time

Job summary

An established industry player in the plumbing and electrical sector is seeking a Maintenance Scheduler. This office-based role is perfect for an experienced administrator with a passion for customer service and a background in social housing. You will be responsible for managing daily communications, scheduling appointments, and ensuring smooth operations while handling inquiries. The company prides itself on delivering exceptional service and offers a supportive environment for your professional growth. If you're proactive and detail-oriented, this is your chance to make a significant impact in a dynamic team dedicated to excellence.

Benefits

Progression

Training

Holiday

Company events

Pension

On-Site Parking

Qualifications

• 5+ years' experience in customer service and administration is essential.
• 3+ years in social housing is required for this role.

Responsibilities

• Manage tenant and client communications effectively.
• Schedule appointments and allocate workloads for engineers.

Skills

Customer Service

Administration

Communication Skills

Organisational Skills

Proactive Problem Solving

Tools

CRM Software

Big Change

Job description

Maintenance Scheduler

Location: Chingford

Salary: £23,000 - £30,000 + Progression + Training + Holiday + Company events + Pension + On-Site Parking

Do you have a passion for delivering exceptional customer service and thrive in a fast-paced environment? Are you an experienced administrator with a background in social housing, ready to take on a new challenge?

My client is a leading family-run Plumbing, Gas, and Electrical Contractor based in London, covering the South East. With over 40 years of combined experience, they provide comprehensive services to domestic properties and private landlords. Their team of highly qualified Gas Safe and NIC registered engineers delivers a full range of solutions, from installations and maintenance to emergency repairs, ensuring a reliable and professional service for all clients.

This office-based role involves managing daily communications with tenants and clients, handling inquiries, and ensuring smooth service operations. Strong customer service and administrative skills are essential for meeting the needs of both clients and the business. Experience in social housing, customer service, and administration is required.

Minimum Requirements:

• 5+ years' experience in customer service and administration
• 3+ years in social housing (required)
• Strong communication and organisational skills
• Proactive, detail-oriented, and able to manage multiple tasks
• Fluent in English; driving licence preferred
• Professional when handling vulnerable or elderly customers

Responsibilities:

• Manage tenant and client communications
• Schedule appointments and allocate workloads for engineers
• Monitor job progress, provide quotes, and close jobs
• Handle invoicing and certification distribution
• Order and manage parts for jobs
• Update clients via CRM and Big Change
• Prioritise emergency and vulnerable tenant jobs while meeting KPIs and SLAs

Reference Number: 249528

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.