Maintenance Performance Engineer

Exotec; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A cutting-edge robotics company in Birmingham is seeking a Maintenance Performance Engineer to support operational activities and maintain high-performance systems. You will provide technical support to field teams and troubleshoot complex issues at customer sites. Candidates should have an engineering degree and over five years of experience in technical support. This position requires autonomy, strong communication, and a foundational knowledge in automation and electronics. Join us to be part of the robotics revolution.

Qualifications

• Minimum of 5 years' experience in technical customer support for applications, software, or hardware.
• Strong comfort working in software-oriented environments with the ability to analyze and resolve complex issues.
• Broad foundational knowledge in electronics, mechanics, and automation.
• Broad foundational knowledge in electronics, mechanics, and automation.
• High level of autonomy, rigor, and excellent interpersonal and communication skills.

Responsibilities

• Participate in maintenance activities and provide operational support.
• Support field maintenance teams in troubleshooting and technical tasks.
• Visit customer sites to understand logistics and production needs.
• Perform retrofit maintenance tasks on systems to ensure optimal performance.
• Report system issues with clarity and accuracy.
• Contribute to continuous improvement of systems, maintenance procedures, and processes.
• Assist in deployment of new systems or machines on customer sites.
• Conduct software updates on systems per Exotec guidelines.
• Respond quickly to emergencies, escalating and requesting assistance when required.
• Serve as a key contact with suppliers regarding maintenance issues.
• Provide advanced technical support to field teams when needed.
• Perform root-cause analysis and implement corrective actions.
• Carry out any other tasks related to the position or team scope.

Skills

Technical customer support

Problem analysis

Interpersonal skills

Communication skills

Automation knowledge

Education

Engineering degree in IT, robotics, or industrial automation

Job description

At Exotec, we are at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety. Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

As a Maintenance Performance Engineer, You Will

• Participate in Exotec's maintenance activities and provide operational support
• Support field maintenance teams in day‑to‑day troubleshooting and technical tasks
• Visit Exotec customer sites to understand their logistics and production needs
• Perform retrofit maintenance tasks on systems and machines to ensure optimal performance
• Report system issues to both clients and internal Exotec teams with clarity and accuracy
• Contribute to the continuous improvement of our systems, maintenance procedures, and operational processes
• Assist in the deployment of new systems or machines on customer sites
• Conduct software updates on systems in accordance with Exotec guidelines
• Respond quickly to emergency situations, escalating and requesting additional assistance when required
• Serve as a key point of contact with relevant suppliers regarding specific maintenance issues
• Provide advanced technical support to Exotec's field maintenance teams when your expertise is needed
• Perform detailed problem analysis to identify root causes and implement effective corrective actions
• Carry out any other tasks relevant to the position or aligned with the team's scope

Requirements

• Engineering degree, ideally with a specialization in IT, robotics, or industrial automation
• Minimum of 5 years' experience in technical customer support for applications, software, and/or hardware
• Strong comfort working in software‑oriented environments, with the ability to analyze and resolve complex issues
• Broad foundational knowledge in electronics, mechanics, and automation
• High level of autonomy, strong rigor, and excellent interpersonal and communication skills