Maintenance Operative (Outreach)

TN United Kingdom; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in care services is seeking a Maintenance Manager to oversee facility and grounds maintenance. The role includes managing schedules, ensuring high standards, and fostering relationships with staff and suppliers. The ideal candidate will have experience in the building trade and a commitment to customer service.

Qualifications

• Experience working in the building trade.
• Level of DBS Disclosure: Enhanced.

Responsibilities

• Manage all aspects of maintenance of the facility and grounds.
• Ensure compliance with all relevant policies and procedures.
• Provide timely feedback to the General Manager on maintenance issues.

Skills

Customer Service

Communication

Health and Safety

Job description

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RESPONSIBLE TO: General Manager (see attached organisational chart)

This role, although based at Headingley Hall to work with the existing Maintenance Operative, includes covering at all other services for annual leave, sickness, and supporting with special projects.

OVERALL OBJECTIVES:

To manage the internal and external maintenance of the facility and grounds at Westward Care, ensuring they are of an appropriate hotel standard and reflect the vision of a high-quality care setting for customers and visitors at all times.

To plan and agree on maintenance schedules with the General Manager to ensure minimal conflict with care provision, customer enjoyment, and emergency work.

To work independently and autonomously to manage maintenance at Westward Care while building excellent relationships with the General Manager, Administrator, colleagues, customers, and suppliers.

To carry out and record all facility maintenance checks and tests as directed by the General Manager and organization.

To proactively identify and implement opportunities to improve building and grounds standards to meet the changing needs of customers, maximizing satisfaction.

To contribute to event success and marketing activities by planning and managing events positively and practically, ensuring facilities and grounds are presented at their best.

About The Role

MAIN DUTIES:

Delivering the Vision

Manage all aspects of maintenance of the facility and grounds, ensuring a high-quality care environment.

Lead by example, treating all customers and employees with dignity and respect, and fostering an environment where discrimination and harassment are challenged.

Ensure an ethos of ‘right first time and on time,’ with health and safety considerations, delivering maintenance seamlessly and discreetly with minimal disruption.

Quality Management

Show pride in your work and the organization.

Maintain a professional appearance according to uniform standards.

Implement procedures to ensure timely and satisfactory completion of maintenance work.

Select approved suppliers and products meeting quality standards, seeking best value.

Manage relationships with suppliers to ensure value, reliability, and quality.

Ensure compliance with all relevant policies and procedures to protect customers and staff, minimizing risks and losses.

Complete all paperwork accurately and within deadlines.

Prioritize health and safety for yourself and customers, following Westward Care guidelines.

Setting Standards

Contribute to maintenance standards in agreement with the General Manager.

Establish systems to ensure consistent quality and timeliness of maintenance.

Train staff on procedures for requesting maintenance to ensure understanding and compliance.

Communication

Provide timely feedback to the General Manager on maintenance issues.

Proactively communicate significant or disruptive maintenance requirements.

Engage with all staff through team meetings to ensure effective communication about maintenance.

Maintain confidentiality where appropriate.

Encourage feedback from employees, customers, and visitors to improve maintenance services.

Customer Service

Look for opportunities to exceed customer expectations.

Proactively seek customer feedback on maintenance and suggest improvements to the General Manager.

Lead by example and address maintenance issues promptly and satisfactorily.

Foster an ethos of customer-first service.

Undertake errands and shopping as directed by the General Manager.

Treat internal and external customers with respect and understanding.

Profitability and Growth

Manage resources effectively to maintain high standards of maintenance.

Minimize waste and losses through good practices, training, and planning.

Manage stock levels to ensure availability without excess.

Review suppliers regularly to ensure value and report findings to the General Manager.

Promote Westward Care services and facilities actively.

Work flexibly to cover sickness and holidays, including unsocial hours and weekends, as the service operates 24/7.

This job description is not exhaustive and may be reviewed and amended in line with organizational needs in consultation with the post holder.

Level of DBS disclosure required: Enhanced

Skills Needed

About The Company

Passionate about making a difference

At Westward Care, our shared ambition is to deliver the best care and support, making a real difference by prioritizing health and happiness. We invest in ongoing training and development to meet the evolving needs of older people.

Company Culture

Quality: We aim high in care and facilities, settling for nothing short of excellence.

Respect: We respect residents' privacy and dignity, supporting their independence.

Integrity: We value openness and honesty, building trust with residents and staff.

Service: Customer service is central; we go the extra mile for residents and families.

Desired Criteria

Required Criteria

• Level of DBS Disclosure: Enhanced
• Experience working in the building trade