Maintenance Operative

Driver Hire Borders; Lymm; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the construction sector is looking for a diligent individual with strong customer service skills to manage various construction and service tasks. The successful candidate will exhibit a professional attitude, ensure customer satisfaction, and contribute to the team's efficiency by maintaining transparency and communication.

Qualifications

• Experience in joinery, decoration, sealant, plaster patching.
• Experience of working on a construction site (desirable).
• CSCS is preferred.

Responsibilities

• Maintain clear communication with the customer service team.
• Manage customer expectations and handle additional work requests logically.
• Ensure all works are done following health and safety regulations.

Skills

Customer service

Communication

Organisational skills

Ability to work on own initiative

Attention to detail

Interpersonal skills

Flexibility

Education

Qualifications in relevant trades

Tools

Hand tools

Power tools

Job description

Based around M56 / M6 Corridor with travel around the Northwest

Main Duties and Responsibilities:

• Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
• ‘Hands on professional’ at the direction of the Customer Service department
• Ensure total transparency with the customer about what will be done and when
• Attend appointments as scheduled by the Customer Service team
• Source materials in preparation of customer appointments by reviewing job sheets in advance
• Manage customer expectations, manage internal and external relationships
• Ensure the property is adequately protected before commencement of works, including PPE and overshoes
• Ensure all works are carried out in accordance with company specific risk assessments and method statements
• Complete work instructions to Customer’s satisfaction and/or NHBC standard
• Tools – carry the full requirement and replace where necessary, PAT tested, van to be kept clean, tidy and organised
• Ensure regular communication with the Customer Service team to update them, update your mobile app accurately and after every appointment
• Escalate / report difficulties as a matter of priority to the Customer Service team, ideally with a proposed solution
• Highlight trends to the Customer Service team
• Materials receipts are to be issued to the office weekly, (ESO sheets)
• Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, complying with change
• Manage customer’s additional work requests with a common sense approach and communicate with the Customer Service team to keep them informed about work completed
• Manage your day well, if you realise you will finish early / need more time, update Customer Services as soon as possible for alternative appointments to be arranged
• Attend quarterly health and safety meetings, contribute on a proactive and constructive basis
• Ensure all health and safety documentation is kept up to date.

The successful candidate will have most of the following experience, skills and attributes:

• Excellent customer service
• Excellent communication and organisational skills
• Ability to work on own initiative to tight deadlines
• Experience in the relevant trades, joinery, decoration, sealant, plaster patching
• Ability to plan, prioritise and organise own workload
• Able to use hand tools and power tools
• Ability to learn role specific mobile applications
• Adaptable/flexible
• Punctual and reliable
• Attention to detail
• Interpersonal skills
• Word / Excel proficient
• Ability to develop good working relationships
• CSCS
• Experience in fencing, groundwork, insulation, plumbing (desirable)
• Qualifications in one of the required trades (desirable)
• Experience of working on a construction site (desirable).