The Role
As a maintenance engineer, you will be an integral member of the repairs and planned preventative maintenance team, working directly with the head of maintenance to ensure repairs are carried out effectively and efficiently.
Main Duties & Responsibilities
- Taking instructions from the maintenance department regarding the daily schedule of jobs
- Attending units to carry out proactive and reactive maintenance repairs
- Completing jobs in accordance with service level agreements
- Registering job progress reports and completing job reports
- Accurate collation of data for each job (photos/videos)
- Monitoring planned maintenance and breakdown activities, logging delays, and escalating issues to the maintenance team
- Prioritising scheduled work
- Maintaining material and supply stock levels within your vehicle
- Providing high levels of customer service to ensure customer satisfaction, handling complaints with empathy and professionalism
- Performing any other relevant duties as requested by other departments
- Updating information on the PDA system
- Complying with Stef & Philips policies and carrying out any reasonably required duties
Skills & Knowledge
- Experience working in temporary and emergency accommodation is essential
- Substantial experience in multi-skilled trades such as plumbing, carpentry, and plastering
- Experience managing vulnerable individuals and HMO properties
- Full clean driver’s license
- An enhanced DBS / Police check will be required
- Ability to prioritise workload and work effectively under pressure
- Attention to detail
- Strong administrative skills
- Previous experience in a similar role
- Ability to work independently and as part of a team
- Flexibility to meet varying demands of the role to achieve outcomes
Benefits
- 23 days leave plus bank holidays
- Additional holiday days for long service – up to 28 days
- Celebration of tenure: 3 years £500, 5 years £1000, 10 years £5000
- Private health insurance with Vitality
- Birthday off
- One well-being day off per year
- Maternity/Paternity Pay
- Pension schemes increase after 2 years
- £500 referral bonus for staff who refer a new employee, paid after passing probation
- Company payday lunch