Maintenance Contracts Intelligence Manager

IAG Transform UK; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Pension

Performance bonuses

Job summary

IAG Transform seeks a Maintenance Contracts Intelligence Manager to lead technical expertise across group maintenance contracts and drive a contract intelligence program. You will translate complex maintenance clauses into structured data for AI-enabled solutions and collaborate with AI, digital, engineering and operations teams.

The role covers engine, line, heavy maintenance, MRO, components and related services, focusing on scalability and operational relevance within a transformation

Qualifications

• Technical professional with deep practical experience of aircraft maintenance and maintenance contracts.
• Understanding of multiple maintenance contract models across engines, Line, Heavy, MRO, components, repairs, rotables, materials and services.
• Ability to understand complex contractual clauses from a technical and operational perspective.
• Experience in a technical leadership or management role is desirable.
• Experience working with maintenance providers and various supplier relationships.
• Strong practical understanding of how maintenance contracts work.
• Ability to structure complex technical knowledge for scalable contract intelligence approaches.
• Open-minded and adaptable, willing to work with AI and digital teams.
• Experience in AI, data science or digital development is a plus.
• Excellent stakeholder management and communication skills.

Responsibilities

• Support and provide technical expertise on the Group's maintenance contracts across Technical Operations and MRO.
• Analyse and interpret complex maintenance contracts, identifying key technical clauses, conditions, inclusions, exclusions and contractual obligations.
• Translate technical contractual knowledge into structured information that can be used by AI and digital solutions.
• Manage and support the development of contract intelligence capabilities, including identification of relevant contractual information across a large and diverse contract portfolio.
• Manage and support the development of automated contract-to-invoice review processes, helping identify discrepancies, duplicated charges, incorrectly billed services or materials and other contractual deviations.
• Assess different types of maintenance contracts, including areas such as engine maintenance, Line Maintenance, Heavy Maintenance, MRO, components, repairs, rotables, materials and maintenance services, among others.
• Identify which contractual provisions are technically relevant for invoice validation and supplier claims.
• Work closely with AI, digital, engineering, maintenance and other relevant teams to ensure that technical contractual knowledge is correctly incorporated into digital solutions.
• Develop scalable methodologies for extracting and structuring relevant information from a large and diverse contract portfolio.
• Lead and support the identification, grouping and analysis of contractual discrepancies and potential supplier claims.
• Drive the adoption of new ways of working, bringing practical maintenance expertise into a transformation environment while ensuring that solutions remain grounded in real operational requirements.

Skills

Aircraft maintenance

Maintenance contracts

Contract management

AI & digital transformation

Stakeholder management

Technical leadership

Operations integration

Job description

About Us

We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.

Purpose of the role

We are seeking a Maintenance Contracts Intelligence Manager to lead and provide deep technical expertise across the Group's maintenance contracts and support the transformation of how contractual knowledge is captured, structured and applied across Technical Operations. The role is focused on supporting and bringing deep practical knowledge of aircraft maintenance contracts into a new contract intelligence environment. The successful candidate will be managing, understanding and interpreting the technical content of complex maintenance agreements and translating this knowledge into structured information that can subsequently be used by digital and AI-enabled solutions to develop scalable methodologies and improve the way maintenance contracts and related invoices are analysed. The position will cover a broad range of maintenance-related contracts, including, engine maintenance, Line Maintenance, Heavy Maintenance, MRO, components, repairs, rotables, materials and maintenance services, as well as other related areas as required. Please note this is not primarily a contract negotiation, procurement, legal or data science role. The successful candidate will act as a senior Subject Matter Expert (SME), working closely with AI, digital, procurement, engineering and maintenance teams to ensure that complex technical contractual knowledge is accurately understood and translated into scalable digital solutions.

Your responsibilities

• Support and provide technical expertise on the Group's maintenance contracts across Technical Operations and MRO.


• Analyse and interpret complex maintenance contracts, identifying key technical clauses, conditions, inclusions, exclusions and contractual obligations.


• Translate technical contractual knowledge into structured information that can be used by AI and digital solutions.


• Manage and support the development of contract intelligence capabilities, including the identification of relevant contractual information across a large and diverse contract portfolio.


• Manage and support the development of automated contract-to-invoice review processes, helping identify discrepancies, duplicated charges, incorrectly billed services or materials and other contractual deviations.


• Assess different types of maintenance contracts, including areas such as engine maintenance, Line Maintenance, Heavy Maintenance, MRO, components, repairs, rotables, materials and maintenance services, among others.


• Identify which contractual provisions are technically relevant for invoice validation and supplier claims.


• Work closely with AI, digital, engineering, maintenance and other relevant teams to ensure that technical contractual knowledge is correctly incorporated into digital solutions.


• Develop scalable methodologies for extracting and structuring relevant information from a large and diverse contract portfolio.


• Lead and support the identification, grouping and analysis of contractual discrepancies and potential supplier claims.


• Drive the adoption of new ways of working, bringing practical maintenance expertise into a transformation environment while ensuring that solutions remain grounded in real operational requirements.

Skills and Capabilities

• Technical professional with deep practical experience of aircraft maintenance and maintenance contracts


• Strong understanding of multiple maintenance contract models across areas such as engines, Line Maintenance, Heavy Maintenance, MRO, components, repairs, rotables, materials and related services, as well as other relevant maintenance areas.


• Ability to understand complex contractual clauses from a technical and operational perspective, including what is covered, what is excluded, what should be included in the agreed price and what may legitimately be charged separately.


• Proven ability to identify potential discrepancies between contractual conditions and supplier invoices or services delivered.


• Ideally, experience in a technical leadership or management role, such as within engineering, maintenance or technical operations


• Experience working directly with multiple maintenance providers and having been involved in different types of maintenance agreements and supplier relationships.


• Strong practical understanding of how maintenance contracts work


• Ability and willingness to work in a detailed and methodical way, analysing complex contractual information and identifying the elements that are genuinely relevant.


• Ability to structure complex technical knowledge and contribute to the development of scalable approaches to contract intelligence, rather than relying on highly manual, contract-by-contract analysis.


• Open-minded and adaptable, with an interest in working alongside AI and digital teams and applying new technologies to established maintenance processes.


• Previous experience in AI, data science or digital development and exposure to transformation, digitalisation, automation or new systems would be considered a plus.


• Excellent stakeholder management and communication skills, with the ability to explain complex technical contractual matters clearly to both technical and non-technical stakeholders.

What we offer

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About IAG Transform

IAG Transform is a part of International Airlines Group (IAG). IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year. IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses. As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy. IAG Transform plays a critical role in driving transformation across IAG and the aviation industry, through expertise and capabilities in procurement, technology, AI, innovation, and transformation.

We are based in London, UK, with a presence in Dublin, Madrid, Barcelona and Kraków. With us, your work will create real impact, from everyday improvements to breakthrough change that reshapes the way the world flies.