Maintenance Co-ordinator

Stef & Philips Limited; London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company in social housing is seeking a dedicated maintenance coordinator. In this role, you will manage maintenance requests, ensure tenant satisfaction, and work collaboratively with various stakeholders to maintain high-quality living standards. This position offers growth opportunities within a caring organization aiming to make a difference in the lives of vulnerable individuals.

Benefits

Private health insurance with Vitality

Birthday off

23 days leave plus bank holidays

Up to 28 days leave for long service

Maternity/Paternity Pay

Pension scheme increase after 2 years

£500 referral scheme for new employees

Daily fresh fruit

Company payday lunch

Well-being day off annually

Qualifications

• Previous experience with property maintenance tradespeople.
• Ability to prioritise workload in a high-pressure environment.
• Ability to work independently with limited supervision.

Responsibilities

• Log maintenance issues and coordinate work to resolve them.
• Liaise with tenants, contractors, and local authorities.
• Use CRM and other systems for logging work.

Skills

Interpersonal Skills

Attention to Detail

Administrative Skills

Teamwork

Initiative

Tools

MS Office (Outlook, Word, Excel)

Job description

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.

Our journey so far

Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting.

By bringing together private investors, local authorities, charities and housing associations, in a spirit of trust and a shared commitment to improving tenants’ lives, we’ve created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services – a setting where people can begin to thrive again.

Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service.

The process begins with private or institutional investors looking for a positive social impact. Once we’ve helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields.

We believe everyone deserves a safe place to call home and right now though the UK’s housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We’re committed to changing that trend, combining profit with purpose.

Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need.

Where you come in

The Role

In this broad and varied role, you'll be responsible for logging maintenance issuesand arranging work to resolve these issues. On any given day you'lldeal with our tenants to log details of repair requests, with your colleagues in the maintenance team to carry out the repair, with sub contractors for specialist work,and also liasewith our local authority and housing association partners as required.

It's an office based role, and as well as dealing by phone with a wide variety of individuals, you'll also be logging work on our CRM and other systems.

For the right candidate, there's great career development potential, as well as the daily satisfaction of knowing that you've ensured our tenants continue to live insafe, secure and comfortable accommodation.

Is this job for you?

It's essential that you have

• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries

• Ability to prioritise workload and work effectively in a high-pressured environment

• Close attention to detail

• Some previous experience of working with property maintenance tradespeople, for example plumbers, electricians or carpenters etc.

• A proficiency in the use of MS Office including Outlook, Word and Excel

• Strong administrative skills

• A strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels

• Ability to work on own initiative without close supervision and as part of a team

• Flexible approach in responding to the varying demands of the role in order to achieve agreed outcomes

It's an advantage if you also have

• Previous experience in a similar position

• Experience from working in the property sector

Benefits

What's in it for you?

• Starting salary of £26,000 - £28,000 per annum

• 23 days leave, plus bank holidays

• Additional holiday days for long service – up to 28 days

• Celebration of tenure

  • 3 years £500

  • 5 years £1000

  • 10 years £5000

• Private health insurance with Vitality

• Birthday off

• One well-being day off per year

• Maternity/Paternity Pay

• Pension scheme increase – after 2 years

• £500 referral scheme for staff who refer a new employee, paid upon passing probation

• Company payday lunch

• Daily Fresh fruit

Diversity & Inclusion

S&P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

We’d be delighted if you tick off all our boxes but we also believe it’s just as important we tick all of yours. If you think you have most of what we’re looking for but not every single thing, go ahead and hit Apply We’d still love to hear from you!