Maintenance Assistant

Aimbridge Hospitality, LLC; Skelton-in-Cleveland; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts

Stream pay

Employee assistance programme

Uncapped incentives

Staff meals on duty

Salary above national minimum wage

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Hotel Maintenance Assistant to keep our hotel facilities, equipment, and grounds in excellent condition and ready for guests. You will respond to requests, perform routine maintenance, troubleshoot issues and work with vendors to ensure safety and quality across the property.

The role emphasizes guest experience and adherence to brand standards, with opportunities to grow within a leading hospitality group.

Qualifications

• Basic knowledge of maintenance and repair techniques for hotel systems.
• Strong communication and customer service skills.
• Eye for detail to identify issues before they escalate.
• Ability to manage time to prioritise hotel projects.
• Basic knowledge of computer systems and digital tools to track work orders.

Responsibilities

• Maintain hotel facilities, equipment and grounds in good working order.
• Respond to maintenance requests from guests and staff.
• Perform routine maintenance tasks and repairs as needed.
• Troubleshoot and repair equipment and systems.
• Coordinate with vendors and contractors as required to complete tasks.
• Ensure facilities are clean, safe and well-maintained for guests and employees.

Skills

Maintenance basics

Customer service

Attention to detail

Time management

Maintenance software

Tools

CMMS

Scheduling software

Job description

As Hotel Maintenance Assistant you'll be responsible for ensuring the hotel's facilities, equipment, and grounds are well-maintained and in good working order. The role involves responding to maintenance requests, performing routine maintenance tasks, troubleshooting and repairing equipment, coordinating with vendors and contractors, and ensuring the hotel's facilities are clean, safe, and well-maintained for guests and employee This role is unlike any other in our hotel and you'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Basic knowledge of maintenance and repair techniques: You will have a basic understanding of maintenance and repair techniques for plumbing, electrical, HVAC, and other equipment commonly found in hotels.
• Communication and customer service skills: The role requires interacting with guests and colleagues, so strong communication and customer service skills are essential.
• Attention to detail: You'll need an eye for detail to be able to identify potential maintenance issues before they turn into bigger problems.
• Time management: You'll need to be able to effectively manage your time to prioritise key hotel projects
• Technical skills: Basic knowledge of computer systems, software programs and digital tools such as maintenance management software and online scheduling tools would be highly advantageous to allow you to track work orders, manage inventory, and communicate with other departments.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include, At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Starting salary above national minimum wage
• Free staff parking